Program Manager - Stepping Stones

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:
Under the supervision of the Director of Social Services, The Stepping Stones Program Manager will be responsible for all administrative, program, and personnel functions along with the day-to-day operations of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Represent The Salvation Army and respect and work within its Christian tenets
- Serve as Stepping Stones Program spokesperson; representing TSA at applicable community meetings and events
- Collaborate with other TSA Social Service programs/networks in the community
- Supervise employees and volunteers in the program
- Train employees and volunteers on all policies, procedures, and pertinent information
- Assist the Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
- Meet with employees/volunteers regularly to exchange information and discuss issues affecting the program
- Prepare procedural manuals and polices with guidance from the Director of Social Services
- Oversee and conduct program tasks, including but not limited to the following:
o Intake and placement of new participants
o Case management
o Emergency assistance programs (food, clothing, transportation, etc.)
o Design, organization, and implementation of life skills classes
o Turning over vacant units, as needed
o Monthly case reviews for all participants
o Scheduled and random unit checks
o Aftercare services
o Seasonal and special events
- Prepare required reports
- Provide 24-hour, on-call support for program emergencies outside of normal business hours
- Performs other duties as assigned

EDUCATION AND WORK EXPERIENCE:
Bachelor of Science or Arts degree in social work, psychology, or other related field preferred with five (5) years of applicable work experience
Management experience required
Case management and low-income housing experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Pass a Criminal Background Check
Possess a Driver License with clear driving record; ability to clear a Motor Vehicle Records check, including must be at least 21 years of age
Successfully complete TSA Driver Training upon hire and annually thereafter
Have or obtain First Aid & CPR certification and Bloodborne Pathogens training
Knowledge of social services and local resources
Be sensitive and understand the comprehensive mission of The Salvation Army
Must have good customer service skills, networking skills, and the ability to positively represent The Salvation Army
Able to be flexible and available to meet the needs of the program, staff, and The Salvation Army
Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information
Experience supervising staff and volunteers
Experience working with homeless and at-risk individuals

SOFTWARE-RELATED SKILLS:
Working knowledge of Microsoft Office Suite and other software
Working knowledge of integrated database applications and ability to use new software programs with basic training

PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate multi-line telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs.
Ability to access and produce information from a computer
Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:
The work is typically performed in a business office or residential shelter setting
Fast-paced environment with interruptions requiring adaptability, compassion, and time management
High emotional demands requiring resilience, as they often deal with vulnerable populations, and, at times, hostile individuals
Irregular hours, including nights, weekends and holidays to meet program needs

Work Schedule / Location:
Five days per week to meet the needs of the program with potential for evenings or weekend for emergencies or meetings / In-person at Spokane Citadel Corps in Spokane, WA.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristics protected by law. Such equal opportunities for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary 1 and family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.

Paid Holidays: 13 designated holidays 1 floating holiday per year