What are the responsibilities and job description for the Store Manager position at The Salvation Army North & Central Illinois Division?
Key Responsibilities
Leadership & Staff Management
Education & Experience
Leadership & Staff Management
- Recruit, train, and supervise store staff
- Manage scheduling and payroll processing
- Implement company policies and practices in employee relations
- Develop and implement strategies to meet production and sales goals
- Oversee donation processes, product sorting, pricing, and presentation
- Manage store maintenance, safety, and appearance
- Ensure compliance with OSHA and Salvation Army safety policies
- Create an enjoyable shopping environment
- Develop customer retention plans
- Set an example for positive customer interactions
- Oversee cash handling procedures and daily deposits
- Work within budget parameters
- Manage inventory tracking for designated product lines
- Maintain open communication with Regional Manager and Department Heads
- Provide daily reports on store production and sales
- Address customer complaints and provide education about the program
- In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
- Train and supervise the store staff
- In collaboration with the Regional Manager, provide direct reports with a personnel review
- Review and approve time and attendance for store personnel using the current payroll system
- Check time logs regularly, following all current regulations and trainings
- Opportunity to make a positive impact in your community
- Professional development and growth opportunities
- Supportive and mission-driven work environment
- Comprehensive benefits package
Education & Experience
- 2 years' experience in staff management and development or combination of education and experience
- Proven retail management experience
- Strong leadership and team-building skills
- Excellent customer service orientation
- Proficiency in cash handling and basic financial management
- Ability to work a flexible schedule, including early/late shifts, weekends, and holidays
- Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers
- Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the
- Good speaking, hearing and vision ability, and excellent manual dexterity
- Valid Driver's License
- Must pass a motor vehicle record search
- Regularly required to stand, use hands, handle, feel, hear, and talk
- Frequently required to walk and reach with hands and arms
- Occasionally required to climb, balance, stoop, kneel, or crouch
- Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds
- Specific vision abilities required: close vision, distance vision, and ability to adjust focus
- Store environment with quiet to moderate noise level
- May be dusty and experience temperature fluctuations based on weather
- May stand for extended periods
- Work is performed in a typical retail store/warehouse environment
- May be required to travel to various locations for work or training, including monthly management training