Intake Specialist

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

PATHWAY FORWARD PROGRAM

Position Description

POSITION TITLE: Intake Specialist

LOCATION/DEPT: Pathway Forward Program

REPORTS TO: Program Manager – Operations

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

PAY GRADE: 203

PAY RANGE: $18.74 – $22.49

OUTCOMES

The Intake Specialist helps with the creation, maintenance, and review of files; data processing, compilation, and reporting; and the accomplishment of special projects needed to implement program directives and contractual and accreditation requirements.

Sufficient administrative support will be provided to ensure that program duties are effectively achieved. A liaison will exist within both the Community Corrections Program and the Metropolitan Division.

Essential Duties And Responsibilities

• Assembles files for new residents; provides them with handbooks, room keys, and I.D. Processes resident intake termination procedures and properly directs or destroys files of terminated residents.
• Maintains Key Control System, including assignments and records, lock orders and equipment maintenance.
• Prepares and distributes the reports, i.e., Daily Population Report for the Program.
• Maintains files and/or logs on the following areas of operation: escaped and exited residents; hospitalizations and other resident emergencies. Maintains a daily log of Terminal Summaries and Notices of Arrivals and Releases, direct ancillary services. Sends files or such portions as directed by the Program Manager – Operations to the Bureau of Prisons, U.S. Probation Office, or elsewhere.
• Ensures ongoing security. Monitors compliance with files retention and destruction schedules.
• Performs clerical, data entry, and secretarial duties as required.
• Monitor and report bed space availability.
• Maintain, install, and uninstall GPS units.
• Perform data entry in BOP’s web-based referral system (R3M).
• Print out referrals from R3M.
• Enter referrals into SecurManage.
• Schedule physical for USPO cases.
• Initiate Direct Home Confinement (DHC) paperwork and conduct DHC orientation.
• Assist Finance Department with billing.
• Conduct initial PREA assessment and schedule a 30-day follow-up date for re-assessment.
• Process all incoming residents.
• Provide all new arrivals with orientation packets.
• Medical services liaison to both the BOP and U.S Probation Department.
• Enter parole information in SecurManage once a resident exits program.
• All other duties as required.
  
  

REPORTING RELATIONSHIPS

This position is supervised by the Program Manager – Operations.

This position requires frequent interaction with the residents, the Program Manager – Operations, and various government offices. In addition, this individual relates to a large and diverse number of people inside and outside the Salvation Army. In these contacts, the individual acts as a representative of the Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of performance.

A performance review will be conducted.

Education/Experience

• A high school diploma, supported by some formal training in office procedures, is required.
• Three years of experience in a secretarial position requiring word and data processing is required.
  
  

COMPETENCIES

• Excellent keyboarding skills. Applicants may be tested.
• Ability to follow schedule for production of specific reports without being prompted.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Supportive of the mission of the Salvation Army.
  
  

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Program Manager – Operations informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
  
  

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• The work environment for this position is a residential environment with a low to moderate noise level.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
  
  

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.