Case Manager

Position Summary

The Salvation Army Rochester Corps is “Doing the Most Good” by providing holistic, person-centered services to individuals and families. In addition to worship services and pastoral care, services include short and long-term case management; food, clothing, utility, rent, and housing support; shelter and housing programs; and connections to community partners.

The Case Manager provides targeted, person-centered case management to help participants break the cycle of crisis and achieve self-sufficiency. This role includes participant recruitment, service planning, progress monitoring, landlord and community engagement, and ensuring program compliance. Additionally, the Case Manager supports outreach, promotes social services, and assists with reporting.

Wage: $24.50-26.50 per hour, 40 hours per week

20 NE First Ave, Rochester, MN 55906

Essential Functions (approximate Time Spent)

• Case Management (70%): Provide long-term, strength-based, person-centered case management to participants. Develop and implement service plans, monitor progress, conduct home visits, and support participants in achieving housing, employment, and self-sufficiency goals.
• Participant Information Management (10%): Maintain accurate and up-to-date participant records in case files and databases. Ensure timely and compliant documentation of case notes, assessments, and progress updates.
• Participant Recruitment & Program Promotion (5%): Recruit eligible participants for the scattered-site housing programs. Promote social services and corps programs through outreach, referrals, and community engagement.
• Community & Organizational Engagement (5%): Support and promote The Salvation Army, RRH, and POH initiatives by collaborating with colleagues and participating in community events, forums, and outreach activities.
• Resource Development & Landlord Relations (5%): Maintain an updated catalog of local community resources and service providers. Develop and foster relationships with local landlords to support housing initiatives.
• Program Reporting & Compliance (5%): Assist with grant reporting, processing participant support services, statistical tracking, and program compliance documentation.
  
  

Education And Experience

• Bachelor’s degree in a relevant field. A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous experience in social services is required.
• Experience with long-term case management is preferred.
• Must successfully pass all required background checks, possess a valid driver’s license, and meet the MVR requirements.
  
  

Competencies

• Flexible interpersonal and communication skills.
• High level of honor in dealing with confidential information.
• Works with integrity, valuing honesty and diligence.
• Excellent organizational skills and attention to detail.
• Proficient with PC, Microsoft Office, and databases.
  
  

Working Conditions

• Primarily sedentary work, involving extended periods of sitting and computer use.
• Must lift to 20 pounds occasionally.
• Professional setting, not eligible for a hybrid, remote-friendly work arrangement.
• Requires clear and effective communication with colleagues, participants, and community members.
  
  

Responsibilities

Supervisory Responsibilities

• None
  
  

Requirements

Driving/Travel Requirements

• Operate agency vehicles in support of program operations and organizational objectives.
• Frequent local travel is required; rare out-of-town or overnight travel may be necessary.
  
  

Other Duties

• All employees acknowledge that The Salvation Army is a church and agree to support its mission.
• This job description is not all-inclusive; duties and responsibilities may be assigned or adjusted by the supervisor as needed.