Resource Case Manager

Job Title: Resource Case Manager - TemporaryFLSA Status: Full Time - non-exempt Reports to: Lead Resource Case ManagerSchedule: 40W M-F 8:00AM – 4:30PM (some weekends/holidays required)Rate of Pay: $26.00 hourlyClosing Date: 11/17/2025Benefits: Temporary, Full-Time, Non-Exempt employees are eligible for but not limited to the following: Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)Position SummaryThe Connection Center Resource Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Connection Center Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability. The Connection Center is open M-F from 7:00 am to 9:00 pm, and weekends from 8:00a to 12:00pm. Please note that these hours be extended in cold weather activation.Duties and ResponsibilitiesGeneralAnswers calls for information regarding The Salvation Army’s assistance programs and other community resources.· Focus on triaging, VISPDATs, and providing assistance as needed.Assess needs and identify resources to establish individual case plan.Connect qualified candidates with their appropriate partner agency.Provide tailored case management and financial assistance when appropriate.Documents calls accurately utilizing a computerized internal database.Record and track assistances in HMIS according to HUD standards.Completing all required assessments with households to determine program eligibility.Use active and compassionate communication skills.Maintain comprehensive case management files and statistics required by funding sources.Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.Maintain case load of rental clientsCorrectly submit check requestsFind resources and update correct databases to ensure the most current and correct informationMaintain weekly supervisions with direct supervisorEducation/ExperienceBachelor's degree required; master’s degree preferredBachelor’s or master’s degree in social work, or a related field, transcripts requiredTwo years’ experience in providing casework services requiredExperience working with individuals from a variety of backgrounds and educational levels requiredCustomer service experience preferredWorking knowledge of integrated database applications preferredSkillsCritical thinkingSound judgment and decision makingWorks well with a teamExcellent oral and written communicationComputer proficiency with Microsoft Word and ExcelWorking knowledge of integrated database applicationsAble to use new software programs with basic trainingBilingual preferredQualitiesMust be highly motivated and a self-starterSupportive of The Salvation Army’s missionAble to reflect and model the high standards of our organizationRequirementsDrivingIf the position requires driving:The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver’s licenseAn MVR will be processed every year in accordance with The Salvation Army’s policiesBackground CheckContinued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policiesPhysicalAbility to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written informationQualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Salary : $26