What are the responsibilities and job description for the Administrative Assistant to Donor Relations Director position at The Salvation Army in Connecticut and Rhode Island Division?
Apply online at: ctri.salvationarmy.org
This position supports the Donor Relations Director by assisting with donor stewardship, research, reporting, communications, special events, and donor visits. The role serves as a key point of contact for select donors, maintains accurate Salesforce records, prepares proposals and collateral materials, tracks gifts and fundraising activity, and helps develop short-term and long-term donor engagement strategies.
The ideal candidate is a highly organized, professional, and confidential team member who can manage multiple priorities in a fast-paced environment. Strong interpersonal, writing, computer, and administrative skills are essential, with Salesforce and Microsoft Office experience preferred.
Responsibilities
• Act on behalf of DDRD with donors and internal staff when DDRD is not in the office.
• Assist and participate in Advancement team projects and special events, as needed.
• Assist with stewardship efforts of select donors by building relationships via personalized mail, email communications, phone calls, and ongoing written contact.
• Assist with the management of a major donor caseload.
• Conduct donor research.
• Conduct system reports from CRM to facilitate development efforts.
• Develop and implement strategies that nurture donor loyalty and foster personal relationships with select mid-level donors. Track all efforts and activities in the database.
• Facilitate donor visits with DDRD.
• Maintain accurate donor records.
• Maintain contact with external financial institutions to support donor transactions.
• Perform general office procedures.
• Produce project proposals and major gift collateral material.
• Report monthly major gift production statistics to THQ.
• Resolve discrepancies and obtain further information for incomplete and missing donor details by reviewing, researching, and correcting Salesforce donor records.
• Serve as the primary contact for incoming phone calls and email requests from select donors, solicit feedback, and track responses in the database.
• Support multi-channel donor communications.
• Work collaboratively with the DDRD to develop short and long-term strategies.
• Work with the Director of Advancement and DDRD to plan and implement William Booth Society mailings throughout the Division and track William Booth Society gifts.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.
Qualifications
• A high school diploma and five years of relevant professional experience are required, and a college background is preferred.
• Ability to multitask in a fast-paced environment.
• Ability to work a flexible schedule as needed.
• Capable of providing the utmost confidentiality and accuracy.
• Must complete all required training upon hire.
• Must have interpersonal, computer, and writing skills.
• Proficiency with Microsoft Office Suite and donor management software, notably Salesforce, is preferred.