Social Care Network Coordinator

Overview

Seeking: compassionate individuals looking to help make a difference!

If you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes their employee’s success, we encourage you to apply today!

Seeking a Part Time Social Care Network Coordinator on our Rome Corps Team

Our Part Time opportunities offer:

·      Generous time off every year including 14 paid holidays, vacation time and sick time

·      Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

·      Tax Deferred Annuity (403B)

·      Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

·      Christmas Bonus

·      Wireless discount for Sprint or Verizon customers

·      Free parking

SCOPE AND PURPOSE OF POSITION:The SCC will have responsibilities for both managed care and program coordination for The Salvation Army’s participation in the Social Care Network (1115 Waiver). The Social Care Coordinator is a direct point of contact for Medicaid Members with ongoing HRSNs (health-related social needs) and is responsible for conducting their eligibility assessments for enhanced services and development of social care plans. Program coordination will include working closely with agency programs (shelters, youth programs, pantry, etc) and local community agencies to provide support through the SCN to eligible Medicaid Members. This position is community and office based, requires collaboration and engagement within and outside The Salvation Army and significant interface with the client database. This position requires strong communication and organizational skills. Position funding is secured through March 2027.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Care Manager Responsibilities: • Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect to support service connection.• Serve as an internal SCN Care Manager for The Salvation Army, processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe.• Maintain caseload levels to sustain position through SCN billable activities within 3 months• Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the screening, assessment, and care management process.• Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources.• Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement • Document progress notes and action taken with each referral and service provision. • Provide accurate and complete data entry consistently via the SCN client database platform• Complete data entry to the Community Services database, track grant funding in the fund manager module, run reports as needed, etc.• Complete all initial and ongoing training as required for SCN• The incumbent will participate in professional development training as requested• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army.• Adhere to Policies and Procedures of The Salvation Army.

Coordinator tasks: • Effectively communicate with Corps leadership team and other program staff• Provide service delivery support to other program staff and volunteers as needed and time permitting, maintaining program priorities• Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.• Regularly use data and data tools to report patterns and trends to the management team• Complete all initial and ongoing training courses as required for SCN and Salvation Army; participate in annual professional development training• Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army• Adhere to Policies and Procedures of The Salvation Army

Other Duties: Please note this job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the incumbent. Duties and responsibilities may change at any time, with or without notice, to meet organizational needs.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job• Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required.• High level of confidentiality and discretion, good judgment, and critical/proactive thinking are essential.• Self-motivated to advance work, solution-focused, seeking input from others• Able to maintain patience and a professional demeanor when dealing with a diverse community of clients, colleagues, volunteers, and community members• Must demonstrate empathy and compassion through action and speech.• Good organizational skills and attention to detail.• Possess strong computer skills, including Microsoft Word, Outlook, Teams, and Excel, and the capacity to develop effective skills with other software (social service databases, etc.) • Ability to work effectively and independently, using sound judgment.• A valid driver's license that meets The Salvation Army insurance requirements.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.