What are the responsibilities and job description for the Lead Case Manager position at The Salvation Army Eastern Territory?
Overview
Position: Lead Case Manager
Department: Red Shield Family Residence
Availability of Position: Immediate
Schedule: Monday through Friday, some evenings and weekends required
Reporting Relationship: Director of Emergency Housing
Salary and Grade: $58,000; 10E
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:
- Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time.
- Employer funded Pension Plan (company contributions begin after 1 year of employment)
- Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
- Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
- Flexible Spending Accounts
- Remitted Tuition Program
- Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
- Most importantly – a job with a good purpose!
Responsibilities
About the Eliza Shirley House, Eliza Shirley House Resolution Center & Red Shield Family Residence: The Salvation Army’s ESH and RSFR are a safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. The goal is to support individuals experiencing homelessness address immediate barriers to self sufficiency, identify and access longer term housing support, and resolve their immediate housing crisis.All family populations, including families with teenaged children, and single men with children are accepted.
Description of Position: The Lead Case Manager provides guidance in all aspects of case management that include technical assistance in Client Track and facilitation of the Clinical Team and SELF group. The Lead Case Manager is responsible for client assessment, service plan development, regular contact with the families to assess progress and needs, provision of guidance and counseling to clients as needed, making referrals to social services not provided at the shelter, preparation of applications for housing, documentation of resident progress and of services, ensuring completion of required forms, staff consultation, and completion of all client track data input for residents. The Lead Case Manager is a part of the Leadership Team and supports communication and programming is consistent across both sites. The Lead Case Manager is responsible for a rotating on-call schedule to respond to emergencies of the shelter program.
The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Qualifications
Requirements:
- Master’s degree in Social Work, or enrolled in MSW program.
- Must be computer literate and skilled in Word and Excel. Must be able to negotiate the Internet.
- Must have excellent verbal and written communication skills.
- As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter. Must have an understanding of and support for the Mission of The Salvation Army.
- Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
- Must have an understanding of, and support the Mission of The Salvation Army and the Sanctuary Model
Contact: Please submit your resume and cover letter as instructed below:
External candidates interested in this position please apply online at http://careers.salvationarmy.org.
Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.
No Phone Calls Please.
Released by the Divisional Human Resources Department on 1/26/26.
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All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Requisition No. 2533
Salary : $58,000