What are the responsibilities and job description for the Program Assistant position at The Salvation Army Central Territory?
Program Assistant On Duty
Location: Milwaukee, WI
Pay: $12.50 per hour
Job Type: Full-time- 40hrs/weekly
Schedule: Flexible schedule including evenings, weekends, overnight shifts, and holidays as needed
Benefits:
Insurance & Financial
· Comprehensive medical, dental, vision, and hearing coverage
· Prescription drug plan
· Voluntary life insurance
· Competitive pension plan
· 403(b) retirement savings plan (immediate eligibility)
Paid Time Off
· Vacation days (accrual begins after first month, eligible after 90 days)
· Paid sick days
· Personal days
· Floating holidays
· Paid holidays (immediate eligibility)
About the Role
At The Salvation Army Adult Rehabilitation Center, your work helps support individuals on their journey to recovery. As a Program Assistant On Duty, you will help ensure the safety, structure, and smooth operation of the program during assigned shifts while supporting beneficiaries and maintaining program standards.
What You’ll Do
- Maintain a safe, secure, and orderly environment within the facility
- Monitor beneficiary activity, movement, and adherence to program rules and schedules
- Conduct facility rounds, bed checks, and building walkthroughs
- Respond to incidents and complete required reports and documentation
- Assist with beneficiary orientation, guidance, and general support
- Lead house meetings and communicate program expectations and updates
- Support intake processes, including assessments when needed
- Oversee medication call procedures and ensure proper documentation
- Administer required testing (e.g., breathalyzer or urinalysis) as needed
- Supervise beneficiaries assigned to work therapy tasks and provide guidance
- Provide transportation for beneficiaries when assigned, following safety guidelines
- Complete daily reports and accurately document program activities and incidents
- Support recreational and program activities when scheduled
Training Provided
- Paid training on program policies, procedures, and safety protocols
- Ongoing coaching and support from leadership
- Opportunity to build experience in human services and program operations
Why Join Us
- Mission-driven work that supports recovery and community impact
- Opportunity to make a meaningful difference in people’s lives
- Supportive, team-oriented environment
- Employee Assistance Program and additional benefits
Qualifications:
What You’ll Need
Required
- Ability to maintain safety, security, and organization within a residential program environment
- Reliable attendance and punctuality
- Strong communication and interpersonal skills
- Ability to remain calm and respond effectively in emergency or high-pressure situations
- Basic math and computer skills, including data entry and reporting
- Ability to follow policies, procedures, and program guidelines
- Ability to work a flexible schedule, including evenings, weekends, overnight shifts, and holidays
- Ability to stand, walk, and complete facility rounds throughout the shift
- Ability to bend, reach, climb stairs, and perform physical tasks as needed
- Ability to lift up to 20 lbs regularly and assist with up to 50 lbs occasionally
- Valid Driver’s License with ability to drive on behalf of The Salvation Army per policy
- High school diploma or equivalent
Preferred
- Previous experience in residential programs, social services, customer service, or security
- Experience working with individuals in recovery or structured program environments
- Experience with reporting systems, Microsoft Teams, Word, or Excel
The Salvation Army is an equal opportunity employer.
Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.