What are the responsibilities and job description for the Child Watch/Membership Services-Dual Role position at The Salvation Army Central Territory?
The Child Watch Attendant / Membership Services Representative plays a key role in creating a welcoming, supportive experience for Kroc Center members and families. This position supports the day-to-day operations of the Welcome Desk while also providing nurturing, engaging supervision for children in our on-site Child Watch program. The ideal candidate delivers outstanding customer service, communicates clearly and confidently about programs and services, completes necessary desk transactions, and creates a safe, fun environment where children can learn and play while parents participate in Kroc activities.
Flexibility is important for this role, with primary shifts scheduled Monday–Thursday from 3:00–8:00 PM, Fridays from 3:00–7:00 PM, and every other Saturday between 6am - 6pm and every other Sunday. This position works up to 18 hours per week with a pay range of $15.96-$16.61 per hour depending on the role worked. An additional $1.00 per hour shift differential is added for all shifts worked from 4:00 PM Friday through Sunday.
MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
KROC CENTER MISSION
In keeping with the mission of The Salvation Army, The Ray and Joan Kroc Corps Community Center provides facilities, programs and services that encourage, enrich, and strengthen children, adults, and seniors through positive life-changing experiences.
SUMMARY/PRIMARY PURPOSE:
The Child Watch Attendant will be responsible for the nurture and supervision of all children participating in the temporary on-site care offered by the Kroc. The Child Watch Attendant will develop activities to entertain, teach, and mentor young children while their parents / guardians participate in Kroc programs and events.
The Membership Services Representative’s primary responsibilities are the execution of the day to day operations and workflow of the Welcome Desk and to deliver high quality customer service at all times. This individual must be knowledgeable on facility programs, able to communicate that knowledge effectively, and be able to complete the necessary paperwork and computer transactions associated with Welcome Desk functions.
ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Combined Key Responsibilities
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Deliver Exceptional Customer & Participant Service
Provide friendly, accurate, timely, and confidential support to all members, parents/guardians, children, and visitors. Communicate program and facility information clearly and professionally. -
Supervise and Engage Children
Patiently oversee multiple children at once, maintain enthusiasm, and create an engaging environment through ageâÂÂappropriate individual and group activities. -
Maintain Safety and Cleanliness
Ensure a safe environment for all staff, participants, and members. Support the cleaning and sanitizing of toys, equipment, and workspace areas, including the Welcome Desk and Fun Depot. -
Process Payments & Administrative Tasks
Accurately collect and record fees and information for memberships, day passes, gift cards, classes, rentals, and other services in accordance with established policies and procedures. -
Manage Phone & InâÂÂPerson Inquiries
Direct incoming phone calls to the appropriate departments, provide routine information, and escalate issues to supervisors or the Manager on Duty when necessary. -
Support Membership Growth & Retention
Provide effective facility tours to prospective members and contact current members to secure updated payment information to prevent membership lapses. -
Maintain Organized Work Areas
Keep the Welcome Desk stocked, organized, and equipped with upâÂÂtoâÂÂdate materials, forms, and retail items. -
Respond to Challenging Situations Professionally
Address conflicts or concerns involving members, children, or parents with speed, tact, fairness, and professionalism. -
Work Schedule Flexibility
Demonstrate availability to work evenings, nights, and weekends as needed.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent preferred.
- Minimum of one year customer service experience, including cash-handling.
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Must be 18 years of age or older and have 1 year of relevant work experience with children.
- OR -
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS: First Aid, CPR and AED Certification to be obtained within 90 days of hire.
COMBINED KNOWLEDGE, SKILLS AND ABILITIES:
- Strong verbal and written communication skills.
- Possess an energetic, outgoing, and friendly demeanor.
- Demonstrated sales and closing skills.
- Ability to thrive in a dynamic environment and adapt comfortably to continuous changes.
- Ability to maintain a selfâÂÂmotivated and selfâÂÂdirected schedule.
- Ability to manage multiple projects in a timely manner while remaining responsive and detailâÂÂoriented.
- Ability to interact with coâÂÂworkers, customers, and the public in a positive and professional manner.
- Ability to work effectively with individuals from diverse backgrounds and circumstances.
- Ability to work collaboratively in a team environment with other professionals.
- Exercise sound judgment in personal actions and decisionâÂÂmaking.
- Strong computer skills, including proficiency with Microsoft Office products, eâÂÂmail, and Internet applications.
MENTAL AND PHYSICAL ABILITIES: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is in a busy community center environment. The duties of this job will be primarily performed indoors under normal room temperatures, although temperatures may vary and may be cooler or warmer than a typical office environment. The noise level in this work environment will vary from low to loud.
For other duties of this job, such as outdoor special events and community center activities, the employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment at these events is usually moderate to loud .This job requires that the employee be available to work evenings, weekends and holidays.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
Qualifications:
Learn more about the Salvation Army / Kroc Center: https://centralusa.salvationarmy.org/greenbay/ or https://www.gbkroccenter.org/
Salary : $16 - $17