Shelter Advocate

****The shift that is available is 4am-8am, 4pm-12am, and 12am-8am. Weekend availability is preferred****

Job Description

Provide support to the Shelter Lead/Case Manager Director by providing supervision and intake of clients, maintaining security, and providing supportive services in a Christian atmosphere.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Conducts intake interviews of incoming residents into shelter
• Assigns a proper room and distributes needed bedding and personal items
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed
• Maintains an awareness of client needs
• Answers telephone calls, taking messages when appropriate
• Cleans shelter areas as necessary
• Prepares snacks for shelter residents
• Oversees lunch and dinner preparations in dining room
• Reviews log book and updates entries as needed
• Performs room inspections
• Distributes medications as needed
• Supervises volunteers and community service workers, when assigned.

The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

Education: High school diploma or equivalent

Certifications: N/A

Experience: Experience working with the homeless population desirable

Skills:

• Excellent customer service approach
• Strong organizational skills, with the ability to prioritize tasks. Able to function within a fast-paced environment and deal effectively with crisis situations
• De-escalation and crisis intervention techniques
• Computer applications related to the work including skills in Microsoft Word, Internet and E-mail
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person and over the telephone
• Operate within established procedural guidelines
• Establish and maintain effective working relationships with officers and staff
• Communicate effectively: orally, in writing and over the telephone

Supervisory Responsibility: N/A

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Lifting, pulling and pushing of materials up to 35 pounds. Requires bending, squatting and walking, climbing stairs, talking, hearing, vision, use of hands to finger, handle or feel objects or controls, reach with hands and arms. May stand for extended periods of time

Travel: N/A

Working Conditions: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a typical indoor/office environment. The noise level will generally be low to moderate. At times, the duties will involve working with individuals having infectious and/or communicable diseases.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Additional Information

Part-time employees with a regular work schedule of 20-29 hours per week are eligible for voluntary life benefits, prorated holiday pay and prorated paid time off.

Employees scheduled to work 20 or more hours per week will earn one day of sick time for each full month worked. Sick days are pro-rated based on regularly scheduled working hours per week.

Job Type: Part-time

Ability to Commute:

• Madison, WI 53714 (Required)

Work Location: In person