What are the responsibilities and job description for the Client Manager position at THE SALT GROUP?
Compensation DOE – Base compensation $38K - $48k annually, plus team monthly override; based on performance.
Essential Job Functions
- Manages existing client accounts, communicate success and value of our services to our clients.
- Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions.
- Ability to overcome client objections.
- Resolve client inquiries and complaints, prior to escalation of account.
- Demonstrate effective telephone and negotiation techniques.
- Communicate and collaborate account activities to appropriate business partners.
- Set follow-up appointments to keep clients aware of latest developments.
- Accurately document pertinent collection details and activities performed on the clients account in Salesforce.
- Responsible for meeting/exceeding team collections objectives and goals.
Qualifications:
Qualifications
- Must be results-oriented with a high level of accountability.
- Must be very organized, with excellent time management skills.
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to exercise independent judgment to identify and resolve problems.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, multi-tasking, and prioritizing skills.
- Self-starter with the ability to acquire new concepts and skills quickly
- Demonstrated initiative to drive completion of tasks, projects, and initiatives
- Professional presence, strong work ethic and ability to work under pressure.
- Ability to articulate value and overcome objections.
Preferred Qualifications, Skills, Experience & Educational Requirements
- Associates degree or equivalent work experience.
- Previous work or exposure to client and account management processes.
- Previous collections experience helpful.
Compensation DOE – Base compensation $38K - $48k annually, plus team monthly override; based on performance. We offer 401K, health/dental/vision insurance and life insurance as well as paid holidays, paid vacation time and paid sick time.
Job Type: Full-time
Salary : $38,000 - $48,000