What are the responsibilities and job description for the Inside Sales Representative position at The Sales Factory?
About The Sales Factory
At The Sales Factory, we’re building the future of B2B sales! We partner with high-growth companies to help them connect with their ideal customers and build revenue pipelines that drive real results.
We’re proud to be ranked #2 in the world for outsourced sales (out of 160 companies globally) and we’re just getting started. Our clients include some of the largest tech, banking, and manufacturing companies in the world, and we have ranked on the Fastest Growing Companies list three years in a row.
Since our founding in 2018, we’ve grown into an award-winning, global team supporting some of the fastest-growing tech companies in the world. Our secret? A mix of data-driven strategy, cutting-edge AI technology, and a team of curious, motivated people who love to learn.
We’re a remote-first company, hiring across North America. Work wherever you’re happiest (as long as you’ve got strong Wi-Fi).
The Opportunity
As an Inside Sales Representative, you’ll be the friendly, knowledgeable voice helping customers find the right solution for their needs. You’ll guide them through product options, answer questions, and make personalized recommendations — ensuring they have a great experience from start to finish.
This role is ideal for someone who loves helping people, is comfortable with technology, and enjoys consultative, conversational sales. You’ll receive full training and support so you can confidently guide customers through the process and help them complete their purchase.
Training
You’ll go through comprehensive sales training that includes:
- How to deliver exceptional customer experiences in every conversation.
- How to identify customer needs and recommend the best product or package.
- How to navigate CRM and communication tools efficiently.
- How to close sales while maintaining trust and professionalism.
- Ongoing coaching, mentorship, and opportunities for advancement.
We’ll help you build a strong foundation for a long-term career in sales!
What You'll Do
- Engage with customers via phone, chat, or email to understand their needs.
- Guide customers through product options and help them make confident choices.
- Provide accurate, friendly, and professional responses to questions or concerns.
- Maintain detailed records of customer interactions in our CRM.
- Collaborate with your team to continuously improve the customer journey.
- Bring a positive, helpful attitude to every interaction — you’re here to make it easy!
What You Bring
• A growth mindset — you’re curious, coachable, and eager to learn.
• Strong communication skills, you’re comfortable talking to people and building rapport quickly.
• A self-starter attitude, you take initiative and enjoy solving problems.
• Interest in technology, business, and sales — you want to understand how companies grow.
• Post-secondary education.
• No prior sales experience required, just a drive to succeed and a willingness to learn.
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team!
• Competitive base salary performance bonuses
• 100% remote, flexible work environment
• Comprehensive employer-sponsored health benefits
• Paid time off and flexible hours
• Ongoing professional development and learning opportunities
• A team culture built on growth, connection, and fun!
If you’re ready to learn, grow, and make an impact from day one — we’d love to meet you!
Interview Process
1. Submit Your Resume: We'd love to learn more about you! Please include a resume with your application.
2. Initial Phone Call: We'll start with a friendly phone interview to get to know you better.
3. Quick Skills Assessment: Next, you'll complete a brief skills assessment.
4. Video Interview: Successful candidates will be invited for a video interview with our hiring team.
5. Cold Call Test: Finally, you'll get the chance to participate in a cold call test to showcase your sales skills.
6. Offer! If it’s a great fit overall on both sides, we’ll extend an offer and welcome you to the team!
