What are the responsibilities and job description for the Customer Service Representative, Patient Advocacy - Boca Raton position at The Rx Advocates?
About The Company
Join The Rx Advocates, a leading nationwide advocacy service dedicated to assisting individuals in accessing Patient Assistance Programs offered by pharmaceutical companies. As an Inc5000 fastest growing company in America, we pride ourselves on providing valuable support to those in need. Come be a part of our dynamic team at our beautiful Boca Raton headquarters!
Job Description
As a Customer Care Specialist, you’ll play an important role in supporting members by providing helpful information, answering questions, and ensuring they have a positive experience throughout their journey with our company. This position involves communicating with members over the phone and assisting with general inquiries, account updates, and program-related questions. We’re looking for someone who is compassionate, detail-oriented, and comfortable working in a fast-paced environment. Strong communication skills, computer proficiency, and the ability to multitask while navigating multiple systems are essential.
Responsibilities
If you're ready to embark on a fulfilling career journey with The Rx Advocates, apply now and become a valued member of our team!
Join The Rx Advocates, a leading nationwide advocacy service dedicated to assisting individuals in accessing Patient Assistance Programs offered by pharmaceutical companies. As an Inc5000 fastest growing company in America, we pride ourselves on providing valuable support to those in need. Come be a part of our dynamic team at our beautiful Boca Raton headquarters!
Job Description
As a Customer Care Specialist, you’ll play an important role in supporting members by providing helpful information, answering questions, and ensuring they have a positive experience throughout their journey with our company. This position involves communicating with members over the phone and assisting with general inquiries, account updates, and program-related questions. We’re looking for someone who is compassionate, detail-oriented, and comfortable working in a fast-paced environment. Strong communication skills, computer proficiency, and the ability to multitask while navigating multiple systems are essential.
Responsibilities
- Manage a high volume of inbound and outbound calls while maintaining professionalism and efficiency
- Accurately document all customer/patient interactions
- Review and update all accounts in internal systems, including payment status, missing documentation, and eligibility details
- Guide patients through required paperwork and explain next steps in a clear, supportive manner
- Resolve questions related to account status, documentation, and program requirements
- Adhere to compliance standards, call quality expectations, and internal processes
- Minimum of one year experience in customer service
- Adept at handling a high volume of calls
- Strong customer retention skills
- Proficient in basic computer programs
- Excellent verbal and written communication skills
- High School Diploma or equivalent educational qualification
- Weekly pay via direct deposit
- Comprehensive health insurance coverage through Florida Blue
- Dental and vision benefits provided by Humana
- 401(k) retirement plan with company matching
- Generous paid time off (2 weeks PTO) and paid holidays
If you're ready to embark on a fulfilling career journey with The Rx Advocates, apply now and become a valued member of our team!