Ticketing Specialist

Position Type: part-time, non-exempt, At-Will Employee

Hale Center Foundation for the Arts and Education (dba The Ruth and Nathan Hale Theater / The Ruth) is a nonprofit organization dedicated to providing high-quality, family-friendly theater experiences. We are passionate about arts education and its positive impact on our community. Join our team and be part of a mission-driven organization that brings joy and culture to Utah Valley!

Position Summary:

Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists.

Responsibilities

• Excellent and friendly customer service—be a patron advocate.

• Answer incoming calls.

• Make outgoing calls.

• Sell, reserve and reschedule tickets

• Answer questions about all theater information—tickets, shows, policies, etc.

• Work together with other Box Office Reps on assigned tasks.

• Complete required training.

• Use ticketing system (Tessitura), including ongoing education in Tessitura to improve patron experience both over the phone and in person.

• Prepare tickets and door reports for performances.

• Assist Front of House with customer service needs.

• Daily data management and reporting in Tessitura as requested.

• Receive shipments and take in and put out the mail daily.

• Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked.

• Maintain a clean, well-groomed appearance.

• Help whenever asked with multiple tasks.

• Expected to work some weekends and evening hours.

• Other duties as assigned

Skills and Education

• Passion for theater.

• High school diploma required.

• Associates degree is a plus!

• Cheerful and friendly with a highly personable and customer service-oriented approach.

• Effective telephone, computer, and organizational skills.

• Collaboration, time management, problem solving, attention to detail, and multi-tasking.

• Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person.

• Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes.

• Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind