Technical Sales & Service Representative

JOB DESCRIPTION

GENERAL SUMMARY

The Technical Sales & Service Representative will be responsible for generating new leads and opportunities for potential customers while maintaining existing customer relationships. They are responsible for representing the Company's products and services in the markets and territories in which they are assigned, serving as the face of the Company.

PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Support overall achievement of planned sales and profitability objectives for the assigned accounts, territory, and overall business by:
  • Achieving or exceeding sales growth expectation metrics as defined by the Company
  • Maintaining a working relationship with existing customers to ensure they receive exceptional service and to identify new sales opportunities
  • Identify prospects, set appointments, make effective sales calls, and manage the sales cycle to close new business
  • Possess an in-depth product knowledge and be able to conduct demos, troubleshoot issues, and provide solutions to product concerns
• Provide appropriate and regular reporting of activities and accomplishments to assigned Regional Sales Manager and others via the Company CRM as directed to, including but not limited to:
  • Monthly report and key trip or activity reports
  • Updates on competitive activities in the marketplace or at key customers/accounts
• Provide professional representation for the company in all business dealings, including at trade shows and with industry organizations, and attend company functions as directed.
• Maintain effective, regular, and competent communication with the company's laboratory through:
  • Complete and thorough Lab Work Requests
  • Documentation of trial results on all new products
  • Key activity reports
  • Line surveys

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position requires personnel's primary residence to be within assigned territory.

Experience and Education Required/Preferred

• High school graduate or equivalent required
• 4-year degree preferred
• Minimum 5 years of related sales experience, preferably in chemical coatings
• Professional training in related business and/or professional seminars

Specific Knowledge, Skills, and Abilities Required

• Excellent motivational facilitator skills
• Excellent people and leadership skills
• Excellent analytical and organizational skills
• Excellent verbal and written communication skills
• Excellent score on color examination
• Computer skills include the use of word processing, spreadsheets, and a CRM.
• Ability to objectively assess positive performance and address performance issues.
• Self-motivated, proactive, and self-assured work ethic
• Ability to think creatively to define and address personal, group, or business needs and opportunities.
• Ability to travel as required.