Customer Service Representative

Innovative Fiber, a TRG company and subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Elkhorn, WI facility. As a Customer Service Account Representative, you will be responsible for taking and processing customer orders, addressing customer’s inquiries and feedback. You will work closely and assist the designer’s team and sales team.

The Royal Group/Innovative Fiber’s mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
• Place orders for materials and supplies to be used in production on a timely basis.
• Analyze monthly usages and re-stocking per customer.
• Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
• Manage and Maintain customer files.
• Process new items and purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Email confirmations to customers.
• Assist sales personnel as appropriate to generate supplemental sales.
• Track warehouse items to ensure availability following minimum/maximum supplies levels.
• Regular and predictable attendance required.
• Complies with company policies and procedures.
• Additional duties as assigned by management.
• Internally track orders to help ensure on time deliveries, extreme follow through.
• Communicate to sales representative if their customer is in jeopardy of being late with deliveries.
• Comply with all company issued trainings within the specified times.

REQUIRED EDUCATION / EXPERIENCE:

• Minimum of 2 years’ previous customer service experience. Packaging industry or manufacturing CS experience is a plus.
• A combination of education and/or work-related experience also fully qualifying.
• High school diploma or GED required.

PREFFERED EDUCATION / EXPERIENCE:

• Previous background in corrugated, paper, or similar manufacturing environments.
• College education preferred but not required.

REQUIRED SKILLS & ABILITIES:

• Excellent verbal and written communication skills.
• Proficient skills in Microsoft Office.
• Customer Service Software skills.
• Proficient Data Entry Skills.
• Strong Organizational, detail oriented and analytical skills.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Email and phone etiquette is required.
• Excel spreadsheet knowledge, preferred.
• Ability to write business professional emails, preferred.
• Experience working with databases such as Amtech Software.

AS AN INDUSTRY LEADER, INNOVATIVE FIBER OFFERS:

• Year-round employment for job stability.
• Opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.
• Innovative Fiber truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.