What are the responsibilities and job description for the Bi-Lingual Medical Scheduler Need position at The Rose, nonprofit breast health organization?
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Description
Job Summary
Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Job Duties
Qualifications
Education/Experience/Training
Employees of The Rose Imaging Center are expected to participate in appropriate continuing education programs as may be requested and/or required by their Supervisor or licensing agency. In addition, employees are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities and performance.
Description
Job Summary
Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Job Duties
- Answer calls for patient inquiries and schedule appointments adhering to set guideline of questions, i.e., implants, age, previous films, method of payment and complete insurance information needed for verification.
- Work orders received.
- Work and maintain Special Projects to include BIRADS 0 and BIRADS 3 List, Online Appointments, and Replies to Automated Confirmations and Reschedule/Cancel Online Requests, and Dr Melillo’s schedule.
- Return messages from appointment voicemail, answering service, and Contact US website appointment inquires.
- Perform other duties as assigned; and cross-training as needed.
Qualifications
Education/Experience/Training
- High school graduate or equivalent with 3-5 years scheduling experience in a medical office required.
- Knowledge of insurance, multi-test scheduling, front desk duties required.
- Multitask oriented.
- Bilingual (English/Spanish) required.
Employees of The Rose Imaging Center are expected to participate in appropriate continuing education programs as may be requested and/or required by their Supervisor or licensing agency. In addition, employees are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities and performance.