PT Concierge

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Part-Time Concierge to join the team!

What will I be doing?

As a Concierge, you will be a key point of contact for Guests, ensuring an exceptional experience throughout their stay. You will manage first impressions and provide guidance, assistance, and personalized service to meet guest needs.

Key Responsibilities:

• Serve as the primary point of contact for Guests, promptly and professionally responding to inquiries.
• Provide information, recommendations, and booking services for a variety of guest requests, including city tours, theatre tickets, dining reservations, medical services, and flight arrangements.
• Process and deliver guest messages efficiently.
• Safely deliver and store guest luggage.
• Stay up-to-date on all hotel services, VIP requests, and special events to anticipate and meet guest needs.
• Ensure orderliness and safety in lobby and front door areas.
• Support management during emergencies and special situations as required.
• Project professionalism and hospitality at all times, emphasizing exceptional guest service.
• Maintain a clean, safe, and organized work environment.
• Adhere to hotel policies and procedures when using front-of-house equipment and property management systems.
  
  
  

Team Member Benefits

When you join our team, you’ll enjoy a comprehensive benefits package, including:

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance – SunLife*
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) – ComPsych
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program
• Medical/Dental coverage begins on the first of the month following 60 days of employment
• 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

The Roosevelt Hotel

Schedule

Part-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office