What are the responsibilities and job description for the OC Host/Hostess position at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an On-Call Host/Hostess to join the team!
Job Summary
The Outlet Host/Hostess is responsible for warmly welcoming guests, managing reservations and seating, and supporting the dining experience by ensuring smooth front-of-house operations. This role also assists with basic cashiering duties and collaborates with the Food & Beverage team to deliver exceptional service in alignment with Hilton standards.
Key Responsibilities
When you join our team, you’ll enjoy a comprehensive benefits package, including:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Roosevelt Hotel
Schedule
Temporary
Brand
Waldorf Astoria Hotels & Resorts
Job
Bars and Restaurants
Job Summary
The Outlet Host/Hostess is responsible for warmly welcoming guests, managing reservations and seating, and supporting the dining experience by ensuring smooth front-of-house operations. This role also assists with basic cashiering duties and collaborates with the Food & Beverage team to deliver exceptional service in alignment with Hilton standards.
Key Responsibilities
- Greet and seat guests promptly, offering assistance as needed.
- Maintain a clean, organized, and guest-ready host stand and dining area.
- Manage reservations, confirm large bookings, and coordinate seating with servers and leadership.
- Demonstrate strong menu knowledge, including dietary considerations and outlet offerings.
- Assist with labeling and maintaining buffet areas, ensuring cleanliness and accuracy.
- Provide courteous and timely responses to guest inquiries, escalating when necessary.
- Support cash handling procedures and ensure the cashiering station is properly set for service.
- Communicate effectively with servers, bartenders, and kitchen staff to support smooth operations.
- Monitor guest satisfaction and ensure a positive experience from arrival to departure.
- Follow health, safety, and hotel policies at all times and report any incidents promptly.
- Perform additional reasonable duties as requested by leadership.
When you join our team, you’ll enjoy a comprehensive benefits package, including:
- Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
- Dental & Voluntary Insurance – SunLife*
- Flexible Spending Account (FSA) – Through WEX
- 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
- Employee Assistance Program (EAP) – ComPsych
- Free Team Member Meals
- Discounted Parking
- Property Discounts – Restaurants, Gift Shop, and Spa
- Paid Time Off (PTO) Program
- Go Hilton Travel Discounts
- Tuition Reimbursement
- Guild Education Program
- Medical/Dental coverage begins on the first of the month following 60 days of employment
- 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Roosevelt Hotel
Schedule
Temporary
Brand
Waldorf Astoria Hotels & Resorts
Job
Bars and Restaurants