What are the responsibilities and job description for the Bell Captain position at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Bell Captain to join the team!
The Bell Captain is responsible for leading the Bell and Door team in delivering anticipatory, Forbes-level luxury service while ensuring all arrival and departure experiences are seamless, professional, and aligned with Hilton’s standards of excellence. This leader maintains a visible presence in the lobby and front drive, ensures luggage delivery within the 10-minute brand standard, upholds strict grooming and conduct expectations per the Hilton Team Member Handbook, and models integrity, accountability, and teamwork at all times. The Bell Captain oversees operational flow, coordinates effectively with Front Office, Concierge, Valet, Housekeeping, and Security, and protects guest belongings and hotel assets with the highest level of care. The role requires strong leadership presence, sound decision-making, and the ability to resolve guest concerns with professionalism and composure. Additionally, the Bell Captain must be technology savvy, demonstrating proficiency in Microsoft Teams and Outlook for real-time communication, scheduling, and professional correspondence, while maintaining accurate digital documentation and adapting to Hilton systems and operational platforms. Above all, this position sets the tone for Sincerely Elegant Service and ensures the Light and Warmth of Hospitality is reflected in every guest interaction. Professional attendance to meetings assigned and task from Director of Guest Services
Performance Standards
When you join our team, you’ll enjoy a comprehensive benefits package, including:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Roosevelt Hotel
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office
The Bell Captain is responsible for leading the Bell and Door team in delivering anticipatory, Forbes-level luxury service while ensuring all arrival and departure experiences are seamless, professional, and aligned with Hilton’s standards of excellence. This leader maintains a visible presence in the lobby and front drive, ensures luggage delivery within the 10-minute brand standard, upholds strict grooming and conduct expectations per the Hilton Team Member Handbook, and models integrity, accountability, and teamwork at all times. The Bell Captain oversees operational flow, coordinates effectively with Front Office, Concierge, Valet, Housekeeping, and Security, and protects guest belongings and hotel assets with the highest level of care. The role requires strong leadership presence, sound decision-making, and the ability to resolve guest concerns with professionalism and composure. Additionally, the Bell Captain must be technology savvy, demonstrating proficiency in Microsoft Teams and Outlook for real-time communication, scheduling, and professional correspondence, while maintaining accurate digital documentation and adapting to Hilton systems and operational platforms. Above all, this position sets the tone for Sincerely Elegant Service and ensures the Light and Warmth of Hospitality is reflected in every guest interaction. Professional attendance to meetings assigned and task from Director of Guest Services
Performance Standards
- 10-minute luggage delivery compliance or better
- Positive Stay Score / Service Quality impact
- Professional digital communication standards upheld
- Zero tolerance for unprofessional conduct
- Strong team engagement and morale
- Full compliance with brand training and QA standards
- Manage bell desk operations including luggage storage, tracking, and security.
- Coordinate closely with Front Office, Concierge, Valet, Housekeeping, and Security to ensure operational flow.
- Review daily arrivals, departures, and group resumes.
- Ensure accurate logging of luggage deliveries and guest requests.
- Monitor staffing levels and adjust coverage based on occupancy and group volume.
- Demonstrate strong working knowledge of Microsoft Teams for real-time communication, departmental updates, and leadership coordination.
- Utilize Microsoft Outlook effectively for email correspondence, calendar management, scheduling, and professional communication.
- Maintain organized digital communication records and ensure timely responses.
- Navigate Hilton systems and internal platforms to review arrivals, guest profiles, and service recovery documentation.
- Adapt quickly to new operational technologies and mobile applications used for tracking service metrics and audits.
When you join our team, you’ll enjoy a comprehensive benefits package, including:
- Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
- Dental & Voluntary Insurance – SunLife*
- Flexible Spending Account (FSA) – Through WEX
- 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
- Employee Assistance Program (EAP) – ComPsych
- Free Team Member Meals
- Discounted Parking
- Property Discounts – Restaurants, Gift Shop, and Spa
- Paid Time Off (PTO) Program
- Go Hilton Travel Discounts
- Tuition Reimbursement
- Guild Education Program
- Medical/Dental coverage begins on the first of the month following 60 days of employment
- 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
The Roosevelt Hotel
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office