What are the responsibilities and job description for the Support Technician position at The Rockridge Group?
Job Description
Job Description
JOB TITLE : Engineering Support Technician
DEPARTMENT : Engineering-Digital Division
REPORTS TO : Director, Engineering
FACILITY : Spokane, Washington
JOB SUMMARY :
This position is responsible for all aspects of support of the LED Digital Billboard Network. Primary task is to offer phone support for all technical issues related to the digital billboard network for operation groups across the country. May also require travel for installation of new Digital Billboards. Involved in producing product documentation and tracking failure reports. Production of system drawings and other technical documents as required.
ESSENTIAL FUNCTIONS :
- Provide support for incoming technical calls.
- Troubleshooting failures over the phone with operations personnel.
- Travel to various locations to assist in the installation of Digital Billboards.
- Basic understanding of computer networking. Ability to perform network management tasks.
- Excellent phone and interpersonal skills.
- Ability to follow complex instructions through to completion, with minimal supervision.
- Be able to assist in special projects assigned by management.
- Ability to keep company information confidential.
- Must work in a professional and efficient manner.
- Must be able to climb and work at heights.
PHYSICAL / MENTAL DEMANDS, ENVIRONMENT :
Sitting, walking, standing, kneeling, lifting, speaking, hearing, reading, carrying a minimum of 45 lbs., multiple concurrent tasks, frequent interruptions, verbal and written communication, detailed work and confidentiality. Perform duties in a timely manner while unsupervised.
MINIMUM QUALIFICATIONS :
