What are the responsibilities and job description for the Showroom & Customer Service Representative position at The Rock Shop?
TRS is seeking a friendly, organized, and customer focused individual to join our team to assist in our showroom. This position is ideal for someone who enjoys helping customers, managing multiple projects, and providing exceptional customer service from start to finish.
Responsibilities:
- Greet and assist customers in the showroom with product selection and project planning.
- Prepare quotes and estimates for residential and commercial projects.
- Answer incoming phone calls and respond to customer inquiries professionally.
- Coordinate customer projects from initial consultation through completion.
- Schedule jobs and maintain project timelines.
- Follow up with customers regarding quotes, orders, and completed projects.
- Communicate with vendors, installers, and internal team members to ensure projects run smoothly.
- Process orders and maintain accurate customer and project records.
- Keep the showroom organized, clean, and welcoming.
Qualifications:
Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning new software.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- Previous customer service, retail sales, office administration, or project coordination experience preferred.
- Knowledge of stone, countertops, cabinetry, or home improvement products is a plus but not required.
What we offer:
- Monday - Friday schedule
- Supportive team enviorment
- Opportunities for growth and advancement
- On the job training
Job Type: Full-time
Pay: From $17.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $17