Member Experience Coordinator

Job Overview
We are seeking a motivated and service oriented Member Experience Coordinator to join our team. In this role, you will serve as the primary point of contact for members, ensuring a seamless, positive experience while building strong relationships and encouraging engagement.

You will play a key role in daily operations by coordinating events, supporting members and business partners, and serving as a liaison for assigned committees. This position is essential to fostering a culture of service, professionalism, and connection across the organization.

Key Responsibilities

• Serves as primary front desk contact for phone, email, and walk-in inquiries.
• Supports Business Partner program administration and engagement, including partner onboarding, benefits delivery, and communications.
• Other duties as assigned by CEO.

Membership Services

• Serve as the main point of contact for general member inquiries.
• Provide information on RCAR programs, services, and benefits.
• Support members and business partners with access to RCAR events, education, and opportunities.
• Maintains strict confidentiality when handling sensitive member or association information.

Events, Education & Marketing

• Coordinate and support committees with planning of RCAR events, education programs, and webinars.
• Assist chairs of committee with event logistics including scheduling, setup, vendor coordination, registration, and follow-up.
• Assist with the design and distribution of marketing materials, social media content, newsletters and event promotions.
• Handles the coordination of classes to include setting up classes in AMS, registering attendees, proctoring, submitting rosters, coordinating with overseeing authorities and partners.
• Ensure consistent branding and messaging across all member communications.
• Maintains and regularly updates the association’s website to ensure all information remains accurate and current.

Vendor & Partner Management

• Onboard, and manage vendors and business partners for needs and events.
• Maintain positive relationships with vendors and ensure services are delivered as agreed.
• Support the Association Executive in developing and sustaining business partner programs.

Committee & Office Support

• Serve as staff liaison for assigned committees: coordinate meetings, prepare agendas, take minutes, and track action items.
• Communicate committee needs and recommendations to the CEO.
• Assist with office operations, including supplies, scheduling, and communications support.

Compliance

• Support compliance with NAR, Tennessee REALTORS®, and RCAR policies for members, offices, and staff.
• Ensure professionalism and discretion in all association matters.

Systems & Tools

• To include but not limited to Google, Microsoft Office (Word, Excel, Outlook), Canva (or similar design tools), social media platforms, Zoom or webinar tools and AMS systems.

QUALIFICATIONS:

Required:

• 2 years of administrative, customer service, or membership-based experience (nonprofit or association environment preferred)
• Strong computer literacy with Microsoft Office, Canva, and general online systems
• Excellent written and verbal communication skills
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment
• Professional, welcoming demeanor with commitment to exceptional member service

Preferred:

• Experience in real estate, association management, or nonprofit setting
• Event planning or marketing support experience
• Basic knowledge of social media, newsletters, or website updates

ABOUT RCAR:

The Robertson County Association of REALTORS® (RCAR) is a member focused 501(c)(6) organization serving REALTORS across Middle Tennessee. Our mission is to educate, elevate, advocate and empower members and the community on the real estate industry and to protect homeownership and private property rights while adhering to the highest professional standards. RCAR’S culture is to deliver an exceptional member experience built on teamwork, innovation, and service.

RCAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To apply, please submit your résumé and a short cover letter outlining your experience and why you’d be a great fit for this position and RCAR’s culture.

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person