Partner Assistance Associate - Inbound Trade Sales Support

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Job Summary

The Partner Assistance Associate (Trade Sales) introduces the unique opportunity of our yacht vacations to travel agencies throughout the US, Canada, and Latin America. In this role, you will build strong relationships by managing a database of agencies that have expressed interest in The Ritz-Carlton Yacht Collection. Superior customer service skills are required to explain rates and promotions and answer questions regarding the yacht, hotel, shore excursions, land and air programs, and onboard amenities.

Essential Functions

• Promotes sales to Travel Agents and the Trade community by engaging with agents and partners on inbound calls, acting on leads, and/or prospects to identify travel needs, explaining The Ritz-Carlton Yacht Collection products, and making travel recommendations.
• Establishes and maintains quality relationships with new and existing Travel Partners by delivering exceptional guest service.
• Acquires in-depth industry and company knowledge to articulate cruise product features, benefits, and pricing, and recommend including promotions, itineraries, and auxiliary products such as suite upgrades and shipboard amenities.
• Attends and actively participates in daily team meetings and training to enhance knowledge of internal processes, products, and destinations.
• Maintains courteous & professional telephone etiquette at all times.
• Provides overflow support for Inbound calls/chats (when required).
• Performs other job-related functions as assigned.

Competency

Education:

• Minimum 2-year college degree or 3 years experience equivalent

Skills & Experience

• Minimum 2 years of Customer Service and Sales experience required in a contact center environment, ideally from a luxury cruise or travel industry background
• Must commit to delivering a high level of customer service
• Ability to maintain positive, pleasant behavior while engaging customers & colleagues
• Possess excellent written & verbal communication skills; able to convey information in a clear, concise manner
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
• Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions
• Ability to follow our exclusive RCYC Sales Process, and maximize opportunities to increase sales revenue by offering additional amenities and ancillary products
• Ability to learn and utilize the reservation system.

Expected Hours of Work

• Full-time (40-hour work week), with occasional opportunity for overtime
• Onsite in downtown Fort Lauderdale with hybrid possibility
• Hours are shift-based
• Flexible to work weekends and public holidays

​The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Job Type: Full-time

Work Location: Hybrid in Fort Lauderdale, FL 33301

Job Type: Full-time

Pay: $74,027.91 - $86,269.29 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Compensation Package:

• Monthly bonus

Experience:

• Travel planning: 1 year (Required)
• Contact Center customer service: 2 years (Required)

Ability to Commute:

• Fort Lauderdale, FL 33301 (Required)

Work Location: Hybrid remote in Fort Lauderdale, FL 33301

Salary : $74,028 - $86,269