Manager, Fleet Luxury Facilities

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Manager, Fleet Luxury Facilities is a hands-on operational role within the Marine Operations Team, responsible for the upkeep, presentation, and condition of all interior and exterior guest spaces onboard the company’s yachts. Focused on maintaining a luxury environment, the role ensures facilities maintenance supports guest comfort and experience.

The Manager, Fleet Luxury Facilities, works closely with other departments to maintain, repair, and refurbish assets to the highest luxury standards. Key responsibilities include overseeing onboard teams managing fixtures, fittings, furnishings, and systems; budget forecasting and cost control; project scope development; and ensuring compliance with Class, Flag, and Company requirements.

The role also plans and coordinates all operational repairs, refurbishments, and non-revenue crossing work, ensuring projects are completed on time, within budget, and to The Ritz-Carlton Yacht Collection’s standards. The role collaborates with technical and project teams during non-revenue crossings, dry and wet dockings, and hotel refits, providing operational guidance and on-site oversight as needed.

Essential Functions

• Drives the importance of all Ritz-Carlton Gold Standards throughout every guest and employee interaction.
• The first point of contact for all yacht aesthetics topics, inclusive but not limited to the day-to-day operations, project management of non-revenue sailing work, and drydock planning work for yacht aesthetics, purchase order and invoice approvals, etc.
• Create procedures across the fleet that standardize the upkeep and maintenance protocols for our yachts.
• Use data from systems such as Pinpoint, IssuTrax, etc. to drive maintenance planning, KPI tracking, and problem resolutions for the yacht aesthetics team
• Develop, implement and perform yearly Yacht Aesthetics Audits and inspections and ensure corrective actions are implemented
  
  

Yacht Maintenance and Upkeep

• Planning, monitoring, and arranging port services from external parties related to facilities maintenance in conjunction with the vessel.
• Utilizing or building systems to monitor KPIs around the performance of identifying and addressing issues onboard
• Ensure that the systems, equipment, and assets under your ownership are maintained to the highest standards.
• Manage the hotel defects and monitor trends, with the clear goal of continuous improvement in all guest-affected defects within the facilities department ashore and onboard.
  
  

Guest satisfaction

• Stays close to the guest voice in all aspects of maintenance and cleanliness feedback and reacts accordingly to emerging trends and opportunities.
• Utilizes and builds methods of measuring yacht condition or the impact their efforts are having.
  
  

Staff Management and Training

• Builds a proactive maintenance culture within onboard teams by ensuring preventative maintenance procedures are effectively planned, executed, and aligned with hotel operations to support a seamless, uninterrupted guest experience.
• Works closely with yacht teams to ensure they are properly trained, equipped with the right tools, and supported in developing Facilities SOPs that promote knowledge sharing, consistency, and best practices across the fleet.
  
  

Budget and Financial

• Responsible for managing yacht aesthetics expenditures against assigned budgets, including preparation of OPEX budgets, tracking variances to actuals, and implementing cost control measures.
• Works closely with the ship to develop detailed scopes of work to submit to procurement to evaluate suppliers, products, and proposals, and ensure timely, cost-effective purchasing and logistics for all aesthetics-related projects.
  
  

Health, Safety and Compliance

• Ensures that, wherever possible, company yachts operate beyond compliance with SOLAS, ISM, ISPS, MLC, USPH, United States Coast Guard, and other relevant codes, and always in strict compliance with the Company’s policies and procedures.
  
  

Newbuilding

• Partners with the Newbuild and Design teams to ensure any maintenance, repair, or modification work with potential impact to yacht design or aesthetics is reviewed, evaluated, and approved in advance.
• Travel to the Yachts, corporate offices, and/or shipyards on an as needed basis, could be up to 25%.
  
  

Competency

Education

• Bachelor’s degree or equivalent in the maritime sector, or equivalent
  
  

Skills & Experience

• Shore-based experience as a Facilities Manager or similar role in marine interior outfitting, with at least three years in a guest-facing position onboard luxury vessels or in a luxury hotel environment.
• Extensive experience with cruise or passenger vessels, including project management and, preferably, managing third-party outsourced operations relationships.
• Proven facilities management leader with comprehensive knowledge of safety and risk management, regulatory compliance, asset management, and fiscal responsibility, and a strong ability to assess how standards and defects impact the guest experience.
• Demonstrates excellent collaboration and communication skills, effectively working across departments and stakeholders, while building, leading, and inspiring high-performing teams.
• Possesses deep knowledge of industry safety and operational best practices, with the ability to develop SOPs from the ground up and manage vessel operational budgets effectively.
• Highly organized, detail-oriented, and proficient in Microsoft Office and planned maintenance systems, with the ability to work autonomously, manage change, implement new concepts, and perform under pressure in a fast-paced environment.
• Communicates clearly and professionally in English, maintains the highest ethical standards and confidentiality, and remains flexible, adaptable, and solution-oriented to meet operational deadlines.
• Ability to work in a combination of office, shipboard, and shipyard environments.
• International travel is required.
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.