What are the responsibilities and job description for the https://careers.marriott.com/spa-and-dining-reservations-agent/job/P1-7236457-0 position at The Ritz-Carlton Resorts of Naples?
Company Description The Ritz-Carlton Resorts of Naples, including The Ritz-Carlton, Naples and The Ritz-Carlton Naples, Tiburón, offer guests world-class luxury experiences on Florida’s Paradise Coast. The resorts are supported by more than 1,000 dedicated team members who are empowered to create lasting, memorable stays for guests. Recognized among the world’s top hotels, The Ritz-Carlton, Naples provides signature experiences along the Gulf Coast beaches, while The Ritz-Carlton Naples, Tiburón offers a tranquil sanctuary amid native wetlands and migratory bird preserves. Team members are expected to uphold the brand’s commitment to excellence and personalized service, with opportunities to grow their careers within a respected luxury hospitality organization.
Role Description The Spa and Dining Reservations Agent is a full-time, on-site role based at The Ritz-Carlton Resorts of Naples in Naples, FL. This role is responsible for handling incoming reservation requests for spa services and dining experiences, including answering inquiries, recommending options, and securing reservations in the system with accuracy and efficiency. The agent coordinates with spa, restaurant, and front office teams to confirm details, manage changes or cancellations, and ensure a seamless guest experience before arrival. Day-to-day responsibilities include responding to phone and email inquiries, providing detailed information on services, pricing, and availability, and following established procedures to maximize guest satisfaction and optimize booking levels. The role also involves maintaining up-to-date knowledge of resort amenities, promotions, and policies, and consistently delivering service aligned with The Ritz-Carlton standards.
Qualifications
Role Description The Spa and Dining Reservations Agent is a full-time, on-site role based at The Ritz-Carlton Resorts of Naples in Naples, FL. This role is responsible for handling incoming reservation requests for spa services and dining experiences, including answering inquiries, recommending options, and securing reservations in the system with accuracy and efficiency. The agent coordinates with spa, restaurant, and front office teams to confirm details, manage changes or cancellations, and ensure a seamless guest experience before arrival. Day-to-day responsibilities include responding to phone and email inquiries, providing detailed information on services, pricing, and availability, and following established procedures to maximize guest satisfaction and optimize booking levels. The role also involves maintaining up-to-date knowledge of resort amenities, promotions, and policies, and consistently delivering service aligned with The Ritz-Carlton standards.
Qualifications
- Experience in guest services, call center, or reservations roles, ideally within luxury hospitality, spa, or restaurant environments.
- Strong oral and written communication skills, including clear phone etiquette and professional email communication.
- Proficiency with reservation or property management systems and basic computer skills (e.g., data entry, MS Office, online booking platforms).
- Demonstrated customer service skills, including active listening, problem-solving, and the ability to manage multiple inquiries calmly and efficiently.
- Attention to detail and accuracy when entering reservation information, managing schedules, and following procedures.
- Ability to work on-site in Naples, FL, with a flexible schedule that may include evenings, weekends, and holidays as needed.
- Knowledge of spa services and dining concepts or willingness to learn resort offerings in depth to make informed recommendations.
- High level of professionalism, integrity, and commitment to upholding The Ritz-Carlton service standards.
- Previous experience in luxury brands or upscale hospitality environments preferred.
- High school diploma or equivalent required; additional education in hospitality or related fields is a