What are the responsibilities and job description for the House Attendant position at The Rittenhouse?
Overnight House AttendantResponsibilities
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
- Performing routine walkthroughs of public areas to ensure spaces remain clean, organized, and reflective of The Rittenhouse's luxury standards.
- Providing light public-area maintenance and upkeep as needed.
- Identifying and reporting maintenance, cleanliness, or safety concerns throughout the property.
- Assisting with overnight guest requests as needed.
- Providing shoe-shine service upon guest request and ensuring shoes are returned according to hotel service standards.
- Maintaining appropriate communication with the Front Office, Security, Housekeeping, Engineering, Spa, and other overnight associates.
- Assisting other hotel departments with reasonable overnight operational needs as directed by management.
- Provide warm, polished, discreet, and professional service consistent with the standards of The Rittenhouse Hotel & Spa and HHM Hotels.
- Anticipate guest needs whenever possible and respond promptly to requests.
- Maintain guest privacy and confidentiality at all times.
- Demonstrate a strong sense of ownership for the appearance and operation of the hotel.
- Maintain a professional appearance and demeanor throughout the shift.
- Use sound judgment and appropriately escalate guest, safety, security, or operational concerns.
- Previous experience in luxury hospitality, hotel operations, fitness, spa, housekeeping, or guest services preferred.
- Strong guest-service and interpersonal skills.
- Ability to work independently with limited overnight supervision.
- Dependable, punctual, and comfortable working overnight hours is a must.
- Strong attention to detail and commitment to maintaining luxury service standards.
- Ability to prioritize responsibilities and move between different areas of the hotel as operational needs change.
- Comfortable interacting with guests in a professional and service-oriented manner.
- Ability to follow hotel safety, security, cleanliness, and operational procedures.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to regularly move throughout guest floors, public areas, Fitness Center, pool area, Spa, and other designated areas of the property.
- Ability to bend, reach, lift, carry, and move supplies and equipment associated with the position.
- Ability to perform light cleaning, stocking, and operational tasks throughout the shift.
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It