What are the responsibilities and job description for the Membership Assistant position at The Risher Companies?
Under general supervision, provides customer service to visitors/callers to the Recreation Center, monitors facility access, operates the front desk, and performs customer service functions of the Recreation Center.
Duties/Responsibilities:
- Assist customers and members regularly, on the phone and in person, with aspects of the facility, programs and services.
- Responsible for the function and operation of the front desk and access control system.
- Responsible for payment transactions, cash handling, and participant enrollment for services, including membership registration, guest passes, and activities.
- Assist customers and members with Recreation Center reservations and scheduling.
- Process prospective members’ applications.
- Responsible for keeping welcome desk and lobby area organized and clean.
- Launder, fold, and distribute towels.
- Perform other duties as required
Required Skills/Abilities:
- Strong customer service, listening and problem-solving skills
- Experience in relationship building with families of all ages and abilities
- Ability to use computers and MS Office software including word processing and database software
- Ability to communicate effectively, both verbally and in writing
- Ability to work effectively with people
- Ability to respond to safety and emergency situations and to develop and maintain awareness of occupational hazards and safety precautions
- Ability to adjust schedule to meet company needs, may include occasional nights and weekends
- Must be able to work in a potentially stressful environment
Education and Experience:
High School Diploma and equivalent
Required Certifications:
Current CPR, AED, First Aid or ability to obtain within the first thirty (30) days of employment.