Program Office Associate

Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy

File documents accordingly to meet optimum guest service and efficiency standards

Adhere and comply with Program Office communication procedures and follow through with daily requirements, including but not limited to statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels

Brochures, flyers and all program signage/documents are to be in good condition and fully stocked in all areas of the facility at all times

Maintain physical and computerized files efficiently

Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships

Assists in all Hockey, Skating and Management requests and projects as required by department management

Other duties as assigned

Demonstrate a high degree of knowledge and skill in communicating rink program information to guests

Operate ticketing, reservations & enrollment programs and systems with proficiency

Efficiently and accurately, perform daily cash handling activities

Be thorough, accurate and prompt when responding to Guest inquires and direct the individual to the appropriate Associate when necessary

Enthusiastically service Guests while performing a multitude of diverse tasks

Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service

Maintain a professional and organized demeanor when working with Guests and teammates

Adhere to first aid and emergency guidelines and procedures

Uphold safety and security protocols as required

Be alert and communicate safety / security problems to the Supervisor or Lead in a timely manner

Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

Maintain Rinks housekeeping standards for all areas of the facility including; lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices

Assist in maintenance projects including periodic maintenance of facility equipment

Set up and maintain facility signage and displays where applicable

Provide services as required for special events, tournaments and competitions

Perform various tasks as necessitated by Guest Service or facility requirements

Adhere to all Rinks policies and procedures

Other duties as assigned

Must be 18 years of age or older

High School diploma or equivalent preferred

Flexible schedule with the ability to work nights, weekends and some holidays as required

Meet minimum mathematical, reading and writing requirements where necessary

Proficient in Word, Excel and basic computer applications

Able to operate and maintain printers, copiers, and facsimile equipment

Knowledge of Max Galaxy and Pointstreak systems preferred

Prior reception or secretarial experience preferred

Service minded, enthusiastic, energetic, highly motivated self-starter with a professional and approachable style

Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment

Possess strong interpersonal and communication skills

Thrives in a fast paced, dynamic environment and able to deal with a variety of individuals and personalities