Waterpark Attendant

Summary of Position

The Waterpark Attendant at Marina Station Water Park plays a crucial role in ensuring the safety and enjoyment of our guests. This position is eligible to be a Safety Attendant if specific credentials are presented and/or acquired. This position is responsible for monitoring guests to ensure compliance with park rules and safety guidelines. Although not a lifeguard position, the Safety Attendant will be responsible for maintaining a safe environment by observing activities, addressing potential hazards, and assisting with guest inquiries.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position: 

• This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously.  Going the extra mile to ensure total guest satisfaction
• Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times. 
• Takes pride in representing the company and property professionally with our guests, associates, and vendors.
• Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner. 
• Complies with company, department & brand standards
• Completes training as required by company, property and brand.
• Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag. 
• Must be able to work flexible hours/schedule, including evenings, weekends, and holidays. 
• Carry out the property’s It’s All Here culture in words & action.
• Understand and follow all Life Safety procedures.
• Ensure proper cash handling procedures are followed.
• Monitor and enforce park rules and safety guidelines across designated areas, including but not limited to pool decks, water slides, and other attractions.
• Politely remind guests to follow safety rules and regulations, ensuring that everyone adheres to park policies.
• Report any safety hazards or equipment issues to supervisors immediately.
• Assist in crowd control and ensure that pathways and exits remain clear and unobstructed.
• Provide friendly customer service by assisting guests with general questions and information about the park.
• Conduct routine inspections of attractions and areas to ensure a safe environment for guests.
• Maintain clear communication with fellow attendants, lifeguards, and management.
• Assist with emergency procedures and evacuations as needed.
• Participate in staff training sessions and briefings on safety and park protocols.
• Maintain a professional and approachable demeanor at all times.
• Any other duties that are required at the direction of the supervisor.   

Supervisory Responsibility

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

Qualifications and/or Experience

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position.  

• High School Education or Equivalent is Required.
• Post-Secondary/Undergraduate Education is highly preferred.
• Previous experience in water park or recreational facility management preferred.
• Lifeguard, CPR, First Aid certifications, or willing to obtain, for Safety Attendant status and wages.

Competencies

• Customer Service Excellence: Strong interpersonal skills to build and maintain positive relationships with club members and guests, ensuring their needs are met with a high standard of service.
• Safety & Compliance: Knowledge of safety regulations, compliance standards, and environmental practices to ensure the safe and responsible operation of the water park.
• Problem-Solving: Strong decision-making and problem-solving skills to quickly address issues ranging from equipment failures to guest concerns.
• Communication: Effective verbal and written communication skills for interaction with staff, guests, and leadership.
• Technical Proficiency: Familiarity with water park equipment and basic maintenance practices to ensure smooth operations and also the waiver and point of sale (POS) systems.
• Adaptability: Flexibility to work in a dynamic, sometimes unpredictable environment, with the ability to adjust to seasonal fluctuations and changing demands.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Salary : $14 - $18