Freedom Boat Club Membership Director

Summary of Position
The Membership Executive is responsible for selling memberships, fostering positive relationships with club members, engaging in community events, and actively participating in revenue budget planning. This role requires a proactive approach to sales and relationship management, with a strong passion for boating and a customer-first attitude.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position: 

• This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously.  Going the extra mile to ensure total guest satisfaction 
• Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.  
• Takes pride in representing the company and property professionally with our guests, associates, and vendors. 
• Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.  
• Complies with company, department & brand standards 
• Completes training as required by company, property and brand.
• Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.  
• Lead the property’s It’s All Here culture in words & action.
• Understand all Life Safety and Fire Safety procedures.
• Provide outstanding service to FBC members by addressing inquiries, resolving issues, and creating a welcoming and supportive atmosphere. Maintain high levels of member satisfaction and retention.
• Drive membership growth by identifying and pursuing potential leads.
• Conduct sales presentations and tours for prospective members.
• Achieve monthly and annual sales targets by converting prospects into members.
• Manage and track leads, follow-ups, and membership conversions in CRM systems.
• Develop and maintain strong relationships with current members to ensure satisfaction and retention.
• Act as the primary point of contact for prospective members, addressing inquiries, resolving issues, and ensuring an exceptional club experience.
• Regularly gather and assess member feedback to identify areas for improvement.
• Represent Freedom Boat Club at community events, trade shows, and local gatherings to increase visibility and attract new members.
• Build and nurture relationships with local businesses, marinas, and community organizations to foster partnerships and enhance club reputation.
• Organize and participate in member events and community outreach initiatives to create a sense of belonging and engagement.
• Collaborate with the management team in developing and executing the revenue budget.
• Provide input on sales projections, membership fees, and promotional strategies.
• Monitor sales performance against budget goals and adjust strategies as needed to ensure revenue targets are met.
• Participate as Manager on Duty for the Freedom Boat Club
• Any other duties that are required at the direction of the supervisor.    

Supervisory Responsibility

• None   

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

Qualifications and/or Experience

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position.  

• High School Diploma or equivalent required.
• University degree preferred.
• Minimum of 2 years of proven sales experience

Competencies

• Sales Expertise: Strong understanding of sales strategies and tactics, particularly in the membership or leisure industry.
• Customer Relationship Management: Excellent skills in building and maintaining long-term customer relationships.
• Communication & Negotiation: Strong verbal and written communication, with the ability to negotiate and close deals effectively.
• Industry Knowledge: Familiarity with the boating and marine industry, including membership dynamics.
• Lead Generation: Ability to develop, manage, and convert leads into memberships.
• Team Leadership: Capable of motivating and guiding a sales team toward achieving targets.
• Customer-Centric Approach: Focused on providing exceptional customer service to enhance member satisfaction.
• Analytical Skills: Proficient in using sales data and metrics to drive decision-making and improve performance.
• Adaptability: Flexible in adjusting strategies to changing market conditions and customer needs.
• Problem-Solving: Ability to handle customer concerns and objections with professionalism and creativity.

Benefits

• 401(k)
• Dental Insurance
• Disability Insurance
• Health Insurance
• Paid Time off
• Life Insurance
• Vision Insurance
• Employee Discount

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
 

Salary : $45,000 - $50,000