What are the responsibilities and job description for the Room Attendant position at The Ridge Hotel Lake Geneva?
Join the fun, fast-paced environment at Destination Geneva National, located just off the shores of secluded Lake Como and along GN's three championship golf courses. Our lodging includes the recently redesigned 146-room Lodge Geneva National, the Cottages at Destination GN and the new executive Suites at Destination GN. As part of our highly valued Housekeeping team, you would play a vital role in ensuring the highest standards of cleanliness and comfort for our guests.
Primary Job Responsibilities
Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.
NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate.
Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.
Primary Job Responsibilities
- Clean hotel guest rooms, including vacuuming, refreshing linens, cleaning washroom, dusting, and cleaning windows.
- Maintain cleanliness and organization throughout the entire work area.
- Inspect, fold, and distribute all hotel linens to appropriate areas.
- Change bed linens and towels, replenish amenities, and ensure all supplies are well-stocked.
- Inspect rooms for maintenance issues, reporting any damages, malfunctions, or deficits to the appropriate department.
- Respond promptly to guest requests and inquiries, providing exceptional customer service at all times.
- Follow established procedures for lost and found items, ensuring items are properly logged and returned to guests as needed.
- Always maintain confidentiality of guest information and respect guests’ privacy.
- Operate equipment necessary to launder and maintain hotel linens.
- Always maintain a neat and clean professional appearance.
- Understand and follow hotel policies and departmental processes, striving to exceed guest expectations in every interaction.
- Previous experience in housekeeping a plus, although on-the-job training is available.
- Exceptional attention to detail and the ability to work efficiently in a fast-paced environment.
- Ability to prioritize tasks and manage time effectively.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Physical stamina and the ability to lift, push, and pull heavy objects and equipment as needed.
- Knowledge of cleaning chemicals, equipment, and techniques preferred.
- Professional appearance and demeanor.
- Physical stamina required for prolonged periods of standing, walking, and repetitive motions such as bending, stooping, kneeling, and reaching.
- Lifting, pushing, and pulling heavy objects and equipment, such as vacuum cleaners, linen bags, and furniture.
- Mobility and flexibility to move around the hotel efficiently and access tight spaces within guest rooms, staircases, corridors, and public areas.
- Repetitive motions to complete such tasks as making beds, vacuuming, and cleaning surfaces.
- Competitive salary and performance-based incentives.
- Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
- Paid time-off for full- and part-time associates.
- Option for pay-as-you-earn with Dayforce Wallet.
- Opportunity to work in a stunning resort setting with access to recreational facilities.
- Encouraging and supportive work environment that values creativity and teamwork.
- Potential for professional growth within a dynamic hospitality organization.
- All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.
Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.
NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate.
Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.