What are the responsibilities and job description for the Assistant Front Office Manager position at The Richardson Hotel?
Overview
We are seeking a dedicated and detail-oriented Assistant Front Office Manager to join our team in the hospitality industry. This role is essential in ensuring the smooth operation of our front desk and guest services, providing exceptional customer service to enhance the guest experience. The ideal candidate will possess strong leadership skills and a passion for hospitality, contributing to a welcoming environment for both guests and staff.
Responsibilities
- Assist the General Manager in overseeing daily operations at the front desk, ensuring high standards of service and efficiency.
- Manage guest check-ins and check-outs, addressing any inquiries or concerns promptly.
- Supervise front desk staff, providing training and support to ensure excellent customer service.
- Handle guest relations issues with professionalism, aiming for complete guest satisfaction.
- Coordinate night audit procedures as necessary, ensuring accurate reporting and financial integrity.
- Maintain knowledge of hotel services, promotions, and local attractions to effectively assist guests.
- Utilize multi-line phone systems to manage incoming calls efficiently while maintaining phone etiquette.
- Collaborate with other departments to enhance overall guest experience and operational efficiency.
Skills
- Proven experience in hospitality management or hotel management roles.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with front desk operations and night audit processes is preferred.
- Excellent phone etiquette and experience handling multi-line phone systems.
- Previous hotel or resort experience is an advantage.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Strong interpersonal skills, fostering positive relationships with guests and team members alike. Join our team as an Assistant Front Office Manager and play a key role in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $22 - $25
