What are the responsibilities and job description for the Technical Project Coordinator position at The Reynolds and Reynolds Company?
Position Description
The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.
Key Responsibilities
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.
Key Responsibilities
- Serve as the main point of contact for clients from project initiation through completion.
- Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.
- Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.
- Manage procurement processes for ISP services and IT hardware components.
- Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.
- Schedule engineer work, installations, and customer meetings as needed.
- Identify and communicate potential risks, delays, or escalations to management.
- Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.
- 1–3 years of project coordination, IT coordination, or client-facing operational experience.
- Excellent written and verbal communication skills.
- Ability to explain technical information in clear, client-friendly terms.
- Experience working cross-functionally with engineering, purchasing, or technical support teams.
- Familiarity with ticketing systems or project management tools.
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation