What are the responsibilities and job description for the Customer Training Professional position at The Reynolds and Reynolds Company?
Job Description
As a Customer Training Professional, you will provide comprehensive software training to Reynolds and Reynolds customers and associates in a classroom setting and live over the internet. This training is designed to help customers get the most benefit from their systems via thorough knowledge of the features available. You will learn Webex Training Center to conduct ‘Net Classes’ online, complete with live audio and video, application sharing, and hands-on lab computers for customers. Some travel to customer sites or training centers may be required.
In this role, you will be responsible for becoming a training expert through company-led trainings, self-paced software testing, and peer-reviewed run-throughs. Additional time will be spent creating, writing, and revising course materials.
You will correspond with product experts to support existing customers, pursuing a commitment to excellence by constantly improving the department’s knowledge, skills, and processes, and evaluating student understanding.
Requirements
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our Houston facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
As a Customer Training Professional, you will provide comprehensive software training to Reynolds and Reynolds customers and associates in a classroom setting and live over the internet. This training is designed to help customers get the most benefit from their systems via thorough knowledge of the features available. You will learn Webex Training Center to conduct ‘Net Classes’ online, complete with live audio and video, application sharing, and hands-on lab computers for customers. Some travel to customer sites or training centers may be required.
In this role, you will be responsible for becoming a training expert through company-led trainings, self-paced software testing, and peer-reviewed run-throughs. Additional time will be spent creating, writing, and revising course materials.
You will correspond with product experts to support existing customers, pursuing a commitment to excellence by constantly improving the department’s knowledge, skills, and processes, and evaluating student understanding.
Requirements
- Bachelor’s degree preferred
- Okay with teaching via the web or in person up to 6 hours/day
- Strong public presence and love of learning
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our Houston facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.