What are the responsibilities and job description for the Customer Service Representative - The Reyes Agency position at The Reyes Agency - Alfa Insurance?
Job Summary
The Reyes Agency is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for clients, providing exceptional support and assistance through various communication channels. The ideal candidate is highly organized, possesses excellent communication skills, and is capable of managing multiple tasks efficiently.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat platforms.
- Provide accurate information regarding products, services, and policies to clients.
- Assist customers with policy questions, claims processing, and account management.
- Conduct outbound calls for follow-up, surveys, or promotional outreach
- Maintain detailed records of customer interactions using CRM systems and data entry tools.
- Handle cash transactions and process payments accurately when required.
- Demonstrate excellent phone etiquette and communication skills to ensure positive customer experiences.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Utilize Microsoft Office applications and other computer software efficiently to document interactions and update client information.
Requirements
Property & Casualty License
Salary Monthly Bonus Opportunities
Work Location: In person