What are the responsibilities and job description for the DV Hotline Responder - Full time position at The Retreat?
What's the difference between a job and a rewarding profession?
One is simply a means to an end; the other provides meaningful work with a sense of purpose and belonging.
At The Retreat, we believe the work we do is meaningful and rewarding. We are committed to ending intimate partner violence in our community by providing no-fee counseling, legal services, shelter, and education programs to anyone experiencing abuse or sexual assault.
The Retreat offers an excellent benefits package, including medical, dental, vision, life insurance, and a generous paid time off policy. Our uniquely structured benefits package means little or no cost to the employee.
HOTLINE RESPONDER: Monday - Friday 8:30a-4:30pm
Respond to incoming agency calls, in person walk-ins, or agency webchats to conduct client triage screenings for potential victims of domestic violence and/or sexual assault. Ensure safety of callers, and provide instruction and eligibility criteria for ancillary and supportive services which include shelter, counseling, advocacy, case management, as well as other supportive services, and linkages to vital community resources.
Other responsibilities include:
- Maintain communication with other internal programs for those seeking or receiving services.
- Maintain related statistics, reports for hotline calls, client services and volunteer information in the agency client database.
- Process work waivers for survivors of domestic violence referred through Department of Social Services.
- Assist with hotline training to new staff and volunteers with ongoing support as needed.
Qualifications:
- Bilingual English/Spanish preferred
- Experience in crisis intervention and/or information hotline; the ability to handle crisis situations in a trauma informed approach.
- HS Diploma or equivalent, degree in Social Work or related area is preferred.
- Computer literate, MS Office and cloud based phone system skills.
THE RETREAT, INC. IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE BASED ON RACE, CREED, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, MILITARY STATUS, VETERAN STATUS, AGE, MARITAL STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY, PREGNANCY-RELATED CONDITION, GENDER IDENTITY, RELIGION, GENETIC PREDISPOSITION, FAMILIAL STATUS, ANCESTRY, PRIOR ARREST OR CONVICTION RECORD OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.
Salary : $24 - $25