Fine Jewelry Store Manager

Our client is an amazing luxury eCommerce company with a strong social conscience. On top of that, they are growing aggressively and can provide great opportunities for professionals who excel in delivering the best online and in-person experience to their clientele through coaching, team building, and solutions based problems solving. Sound like you? Please apply today!

Base salary range in the 85-100k range plus target bonus of 15k annually.

Seeking an experienced Store Manager to work onsite in their beautiful location in Palo Alto!

The Ideal candidate will have managerial experience in high end retail, hospitality or guest services, a bachelor's degree, strong communication skills, experience coaching using KPI's and inspirational leadership qualities.

Jewelry experience is not required.

Work schedule is Tuesday through Saturday (10AM-7PM).

Summary:

The Customer Experience Manager for the Palo Alto Showroom oversee a team of dedicated Customer Experience Associates, responsible for delivering exceptional service to our customers. The Customer Experience Associates will need to efficiently and effectively execute a personalized showroom experience, as well as complete the sales process and post-sale support. As the team's Manager, you will have the opportunity to develop a team and have a direct impact on the growth of the company.

Key Responsibilities:

• Recruit and manage a team of Customer Experience Associates in a fast-paced environment
• Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service
• Create memorable and personalized experiences for our customers by guiding customers through purchasing decisions, such as diamond options and custom designs
• Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team
• Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment
• Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives
• Handle customer experience escalations, ensuring the best possible experience for all customers
• Create and maintain a team schedule to provide coverage for all necessary duties and appointments
• Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention
• Communicate with sales, production, and fulfillment teams regarding customer timelines
• Formulate and implement policies and procedures to ensure smooth business operations

Specific qualifications:

• Must have experience managing people in a retail and service or equivalent environment
• Must demonstrate a proven track record of recruiting high performing and accountable teams
• BA degree or equivalent
• A true passion for helping people and creating positive customer service experiences
• Highly organized with focus on execution, problem solving, and improving processes
• Motivated self-starter with high efficiency work style
• Excellent written and verbal communications
• Extreme attention to detail
• Ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• Team player with an ability to work collaboratively always with a smile
• Strong CRM software experience
• Entrepreneurial spirit / self-starter
• Interest in socially and environmentally responsible organizations and products