Co-Store Manager

Overview

Our client is a high volume, rapidly growing value retailer adjacent to Midway Airport in Chicago. With an amazing culture and commitment to the community, they are seeking at experienced retailer to oversee all aspects of Customer Experience, Front End Management, problem resolution and team leadership.

Salary range between 75-90k depending on experience.

Continental Sales “Lots 4 Less” is an independently owned premier off-price store in Chicago serving its community for over 50 years. We have been a trusted source of everything from food, household consumables, health and beauty, seasonal products, and much more. Our customers will find a selection of merchandise that includes famous brands and private label merchandise at deep discount prices.

The Continental Sales “Lots 4 Less” team is proud to be an independently owned business and committed to remaining a pillar in the community.

Location Overview

Continental Sales "Lots 4 Less" is conveniently located adjacent to Chicago-Midway Airport on Cicero Avenue, one of the most heavily trafficked streets in Chicago.

The Mission of Continental Sales "Lots 4 Less" is to create a Joyful Experience for all who touch the business. The culture is described as friendly and motivating. We invest in our team members’ growth and development which, in turn, has a ripple effect on all aspects of the business. The Co Manager will work as part of an inspiring leadership team focused on growth and people!

By living-out the company Core Values, the Continental Sales "Lots 4 Less" Team fulfills their purpose of providing an affordable and fun shopping experience.

Core Values

The Joyful Experience is created by cultivating a culture of the following Core Values:

Growth: The exponential impact that is possible from our commitment to our personal and professional growth.

Collaboration: Collaboration reminds us It takes a village.

Kindness: Kindness cuts through fear, the obstacle of joy, and is the golden rule.

Fun: Life is meant to be enjoyed!

By living-out the company Core Values, the Continental Sales "Lots 4 Less" Team fulfills their purpose of providing an affordable and fun shopping experience. As they expand, their goal is to maintain presence in each community they serve.

Position Overview

The Co-Store Manager we seek to hire will understand our culture and promote growth, kindness, joy, and personal responsibility to our 50 team members through consistent coaching, mentoring and development. The ideal candidate should be a self-motivated individual with significant retail management experience in retail operations. The candidate will oversee all the daily operations of the customer experience department. Develop strategies to improve customer service, drive store sales, increase profitability as well as revisit store policies that will increase sales and grow the existing customer base. He/she will be responsible for maintaining the overall culture of the store and ensuring the team also represents and embraces the store’s culture and goals.

Key Accountabilities

Servant Leader:

o Oversee all aspects of Customer Experience.

o Exemplifies the joyful experience through coaching, planning, monitoring, and appraising job results.

People/Leadership Development:

o Lead, manage and hold the Team leaders accountable for achieving agreed-upon commitments.

o Motivate a high-performance team and attract, recruit, and retain required members of the team not currently in place.

o Lead the training and development of team members to address customer issues in a professional manner.

o Responsible for coaching conversations and presentation.

Communication:

o Confirm that all key messages are properly and consistently cascaded across the department, inherently ensuring that everyone is appropriately in the know.

o Verify that a high level of effective communication exists throughout the organization.

o Exemplify clear communication, written and oral.

Orchestrating:

o Ensure industry leading quality and safety practices are upheld.

o Ensure everyone is rowing together in the same direction, always working toward the greater good of the business.

· Issue Solving:

o Resolve issues effectively – see real problems, be comfortable with conflict, call out the problems and solve them in a practical and healthy manner.

o Ensure the leads are healthy, functional, and cohesive.

o Demonstrate expertise in distilling information and driving the team to simple, right, and timely conclusions.

· Culture Champion:

o Serve as a culture builder and transformative leader.

o Consistently model the company core values, continually aligning and enhancing the culture of the organization to create stronger customer experience and team member retention.

Qualifications

The successful candidate will be an experienced leader with a track record of accomplishments. The Co-Store Manager will possess a high school diploma or college degree with 3 years of high volume retail management experience.

The Co-Store must be a service-oriented individual who possesses both a broad strategic understanding as well as an ability to drive tactical issues to support team members and to provide leadership in a fast-paced environment. Able to troubleshoot issues and find solutions quickly and efficiently.

The ability to relate to people at all levels of the organization and maintain a positive team orientation is essential. This individual will be skilled at gathering, assessing, and sharing information, and will serve as a coach, mentor, and facilitator.

The ability to adjust to new tasks, technologies, and environments as needed. Accuracy in tasks and maintaining high standards of work.

We offer a competitive compensation and benefits package.