Reconstruction / Water Mitigation Project Manager

The Restoration Doctor is seeking a full-time Reconstruction Project Manager to facilitate and review restoration/construction jobs while expanding upon current carrier relationships within the Metro Detroit Area. This position is responsible for all day-to-day management of assigned repair projects. This includes meeting with homeowners, estimating the project, communicating with insurance adjusters, scheduling, and managing. Candidates need to have familiarity with Xactimate software and be able to coordinate subcontractors, purchase materials, establish budgets, maintain schedules and effectively communicate.

Qualified candidates must be able to pass the onboarding screening process, which may include a background check or drug test.

Job Type: Full Time

Location: Fraser, MI

Summary/objective

The Reconstruction Project Manager is tasked with successfully delivering all construction-related services for clients and critical relationships. Repairs Project Managers work diligently to meet and exceed customer expectations, develop, and grow referral relationships and steward the company brand.

Essential functions

●Oversees all construction and repairs-based services

● Oversee multiple projects simultaneously

● Leads weekly production meetings

●Utilizes DASH, Encircle, XactAnalysis and other Required Programs

●Manages and oversees adherence to budgeting and stop-work procedures

●Manages and coaches to monthly production goals

●Monitors performance data; anticipating, preventing, and solving problems

●Provides direction to all repairs sub-contractors

●Communicates with Management and Administrative Office Daily

●Determines feasibility of work, based on insurance coverages and nature of damages

●Inspects job sites to establish initial scope of work, confirms with insured and adjusters

●Assists in the recruitment and qualifying of subcontractors and vendors

●Assists Homeowners with Selecting Materials

●Reviews projects to ensure quality of work

● Leads all operational sales activities including but not limited to the following:

a. Placing yard signs

b. Capturing Agent of record information on required documentation

c. Asking for Google reviews

d. Asking for referrals and targeted recommendations

● Secure applicable municipal permits

●Fields customer questions & concerns, resolving all issues, working with appropriate staff

●Invoices all repairs related projects

●Builds relationships with field adjusters, commercial business clients and other referral partners

●Oversees all repair related estimates and scopes all work

●Representing the company at industry events and associated groups as required

Competencies

●Excellent verbal and written communication skills

●Excellent interpersonal and customer service skills

●Excellent sales and customer service skills

●Excellent organizational skills and attention to detail

●Excellent time management skills with a proven ability to meet deadlines

●Strong analytical and problem-solving skills

●Strong supervisory and leadership skills

●Ability to prioritize tasks and to delegate them when appropriate

●Ability to function well in a high-paced and at times stressful environment

●Proficient with Microsoft Office Suite, or related software

Supervisory responsibilities

Oversees all Subcontractors and vendors

Work environment

Office and administrative environments

Residential and commercial work sites

Physical demands

Prolonged periods of sitting in vehicles and at a desk

Must be able to lift at least 30 pounds at a time

Prolonged periods of exposure to noise created by power tools, equipment, and heavy machinery

Exposure to standard work site environments

Travel required

Minimum travel outside the immediate operating area may be required

Required education and experience

● High school diploma or equivalent

● At least two years of related experience

●Driver’s License with Excellent Driving History

Preferred education and experience

● 2-7 years’ experience as a Project Manager and/or related experience in the insurance restoration Industry

●Project Management related certifications and/or training

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job