Area Supervisor - Multi-Unit QSR Operations | Western NY/Rochester, NY

We are seeking an experienced, results-driven Multi-Unit Restaurant Supervisor to provide leadership and operational oversight across multiple quick-service restaurant locations throughout Western New York.

This role is ideal for a strong restaurant operator with a proven background in high-volume QSR operations, multi-unit leadership, and General Manager development. The Supervisor will work closely with General Managers and restaurant leadership teams to strengthen operational execution, improve business performance, develop talent, and ensure consistent adherence to company standards.

The ideal candidate is a hands-on, accountable leader who knows how to influence teams, drive sales and profitability, and achieve measurable results through others.

Key Responsibilities

• Oversee the daily operations and performance of multiple quick-service restaurant locations.
• Coach, mentor, and develop General Managers and restaurant leadership teams to improve operational effectiveness.
• Ensure consistent execution of QSC&V (Quality, Service, Cleanliness, and Value) standards across all assigned locations.
• Drive sales growth, profitability, and achievement of key business performance targets.
• Monitor restaurant KPIs, including sales, labor costs, food costs, customer satisfaction, and operational performance.
• Identify performance gaps and implement action plans to improve restaurant results.
• Support recruitment, hiring, training, retention, and leadership development across locations.
• Build a culture of accountability, teamwork, operational discipline, and continuous improvement.
• Conduct regular restaurant visits and operational evaluations to ensure compliance with company policies, food safety requirements, and operating procedures.
• Provide hands-on leadership support during high-volume periods and operational challenges.
• Partner with senior leadership to support business growth, operational initiatives, and organizational development.

Qualifications

• 5 years of progressive leadership experience in quick-service restaurant operations, with demonstrated multi-unit supervisory or management experience.
• Previous experience as a Multi-Unit Manager, District Manager, Area Supervisor, Operations Manager, or comparable restaurant leadership role.
• Strong background in high-volume QSR operations; experience with McDonald's or comparable quick-service brands is highly preferred.
• Proven ability to coach, develop, and hold General Managers accountable for restaurant performance.
• Strong understanding of restaurant financials, including P&L management, sales growth, labor costs, food costs, and controllable expenses.
• Demonstrated success improving operational metrics, profitability, customer experience, and team performance.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to influence and motivate teams while managing multiple locations and competing priorities.
• Business-minded, organized, results-oriented, and comfortable working in a fast-paced environment.
• Valid driver's license and willingness to travel regularly between assigned restaurant locations.
• Flexible availability to support restaurant operations, including evenings, weekends, and holidays as needed.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.