Bilingual Customer Solutions Representative (Spanish) - Hybrid

Job Summary Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide. Responsibilities As a Bilingual Customer Service Representative, you will: • Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products • Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales • Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish • Ensure that customers always have the most complete and up-to-date information about the status of their orders • Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company • Be willing to remain flexible and adapt to change as we continue to grow as a company • Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry • Learn about the foodservice industry and the products that we sell • Guide customers through the website, while providing online shopping assistance and product help