Assistant Director of Ongoing Case Management

Join a Winning Team at One of Colorado's Best Workplaces!
 
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
 
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today

The Resource Exchange

Position Title: Assistant Director of Ongoing Case Management

Department: Case Management

Reports to: Director of Case Management 

FLSA: Exempt

Supervisor responsibilities: Yes

Starting Rate: $94,109.28 – $98,054.58

Benefits offered: Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

General Description:

The Assistant Director of Ongoing Case Management provides operational and compliance oversight and people leadership for defined CMA service segments: Children–Young Adult (ages 0–26), Adult (ages 27–59), and Aging Adults (ages 60 ). This role ensures services are delivered timely and consistently and in alignment with Colorado Department of Health Care Policy and Financing (HCPF) requirements. This position supports a scalable, team-based operating model focused on system oversight, trend monitoring, risk mitigation, and leader development, and is critical to audit readiness, workforce sustainability, and long-term organizational scalability. This role establishes operational consistency and service excellence across El Paso, Pueblo, Park, and Teller counties to ensure eligible members and their families receive high-quality support tailored to their needs.

Essential Duties:

Operational Oversight and Risk Management

• Oversee CMA operations for an assigned age cohort across services.

• Monitor trends related to timeliness, escalations, workload, audit findings, and compliance risk.

• Participate in on-call and regional rotation structures to ensure leadership coverage.

• Provide escalation support to Managers and Level 6 Escalation Coordinators.

• Represent CMA leadership in HCPF stabilization meetings as assigned.

Compliance, Quality and Policy Alignment

• Oversee Intake operations to ensure regulatory compliance and high-quality member engagement, and to coordinate effectively with other teams.

• Ensure alignment with HCPF rules, waiver requirements, and TRE policies.

• Partner with Quality & Compliance on policy development and implementation.

• Oversee consistent audit standards and corrective actions.

• Represent the CMA in appeals, grievances, and high-risk compliance matters.

Leadership and People Development

• Directly supervise Managers and support consistent leadership practices.

• Hold weekly connections with Managers and bi-monthly 1:1s focused on coaching and development.

• Support succession planning across Supervisor, Manager, and other case management roles.

• Model inclusive leadership aligned with TRE values.

• Provide strategic guidance to Supervisors Managers and Coordinators to ensure compliance with state and federal requirements while meeting operational goals across TRE.

Communication and Collaboration

• Align CMA operations and leadership practices with the overall vision and direction of the CMA.

• Support effective communication between CMA staff, leadership, and other organizational departments.

• Serve as a cross-department liaison to support timely issue resolution and alignment with shared strategic goals.

• Develop and maintain strong collaborative relationships with external stakeholders including service providers state agencies advocacy groups and community organizations.

• Represent the CMA in public forums, partner meetings, and strategic planning initiatives, as assigned.

System Design, Capacity Planning & Improvement

• Monitor staffing models, member volume, and capacity.

• Partner with Finance and People Services on workforce planning training and budgeting.

• Contribute to strategic planning efforts including the development of operational goals performance targets and long term program improvements.

• Support the design and implementation of new initiatives workflows and service models aligned with HCPF guidance and organizational priorities.

• Use data and trends to inform training and workflow improvements.

• Analyze operational trends and recommend strategies to improve intake efficiency and member outcomes.

• Lead or support special projects as assigned by the Director of CMA.

• Serve as liaison for specialty and cross-functional initiatives as assigned.

Other Duties/Responsibilities:

• Participate in All-Staff and other TRE facilitated meetings and activities.

• Participate and engage in training and development opportunities.

• Other duties as assigned.

Job Qualifications:

Knowledge, Skills and Abilities:

• Ability to analyze trends and lead operational change.
• Data analysis and tracking expertise.
• Proficiency in Microsoft Office 365 Suite and communication platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven experience managing stakeholder relationships and leading cross-functional teams.
• In-depth knowledge of Colorado regulations governing CMAs, including Medicaid waivers and other funding streams.
• Strong knowledge and familiarity with Colorado’s CMA system and its role in Long Term Services and Supports.
• Demonstrated project management tools and methodologies.
• Knowledge of training, design theory and delivery best practices.
• Excellent communication, leadership, strategic planning, and organizational skills.
• Excellent organizational, problem-solving, and decision-making skills.
• Exceptional interpersonal and communication abilities.

Education and Experience Requirements: 

Minimum: Bachelor’s degree in social work, human services, public administration, healthcare management, quality management, or a related field.  Minimum of 4 years of leadership experience in program management within the IDD, non-IDD, Children’s Waivers, or human services sector.

Preferred:  Master’s Degree, 3 years’ experience in supervisory and budget management preferably within a human service or health care organization. Alternate preferred qualifications include 5 years experience in supervisory and budget management within a human service of health care organization.  Thorough and specific knowledge and application in all waivers to include children’s, adult and mature adult waivers preferred.

Material and Equipment Directly Used:  Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc.

Working Environment/Physical Activities:  The work is primarily office-based with flexibility for hybrid work, with occasional travel to satellite offices or community sites.  Occasional evening or weekend work may be required to meet deadlines or attend partner/stakeholder meetings.  Moderate physical activity required, such as walking, sitting, standing, and lifting up to 20 pounds (ADA accommodations at the request of the employee). A working vehicle, valid CO driver’s license (unless active Military family), and auto insurance coverage with bodily injury and property damage liability coverage ($100,000/$300,000/$100,000 coverage recommended) are required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.  Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment. 

Salary : $94,109 - $98,055