What are the responsibilities and job description for the Night Auditor position at The Resort at Paws Up?
Join the Team at Montana's Premier Luxury Ranch Resort
About Paws Up Montana:
Nestled on a breathtaking 37,000-acre ranch, Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Position:
The role of the Night Auditor is to assist in the auditing, posting and balancing of daily financial transactions to support the continuation of delivering outstanding guest service and financial profitability.
What We Offer:
- Medical, Dental, Vision Insurance
- 401K with Employer Match
- Paid Time Off 9 Floating Holidays and 15 Personal Days
- Career Development and Advancement Opportunities
- Life Insurance, Long Term, and Short-Term Disability
- Employee Assistance Program (5 free counseling sessions)
- Referral Bonus Program (Get paid $250 to recruit)
- Carpool Reimbursement ($5-$20/Day)
- Employee Discounts on Merchandise (30% on select items in our retail store)
- Employee Lunch Provided
Primary Responsibilities:
- Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
- Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
- Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
- Ensure confidentiality of guests before and throughout their stay.
- Create guest folders within the resort systems for each arriving reservation.
- Answer all inquiries via phone, email, or in person in a prompt and professional manner.
- Oversee the guest s account close out process, ensuring all accounts balance and all revenue is reported accurately.
- Maintain guest folios and appropriate billing needs to ensure all guest final bills are accurate.
- Perform nightly account audits through resort system in a prompt manner.
- Follow set procedures on posting charges and settling guest accounts.
- Reconcile all receipts from various departments to ensure charges are posting accurately and receipts are signed.
- Email appropriate department Managers when charge discrepancies are located.
- Scan all unsigned receipts in one document and send to appropriate Managers each shift.
- Scan and save all guest receipts in their appropriate electronic folders.
- Settle all credit card transactions posted in Shift 4 Dollars on the Net, our credit card settlement program.
- Ensure all credit card transactions are posted and processed accurately.
- Log all payments made daily onto appropriate spreadsheet each shift and email to accounting personnel.
- Generate and email all appropriate reports each shift.
- Assist in late night/early morning transportation as needed.
- Perform wake up calls as needed, always following the pre-set script.
- Complete standard cleaning duties each night.
- Assist day/evening Front Desk shifts in creating guest Welcome Packets and Turndown Letters, and other Front Office tasks as needed.
- Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.
Looking for Team Members with:
- High school diploma, GED or vocational training or job-related course work
- Minimum 1 year of Night Audit experience
- Proven excellent customer services skills, communication skills, and organizational skills
- Proven computer, typing, and Microsoft Office experience and skills
- Valid State Driver s License
If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $5 - $20