What are the responsibilities and job description for the Hotel Front Desk Clerk position at The Residency Inn?
Hotel Front Desk Agent Position
As a Hotel Front Desk Agent, you are the face of our hotel and the first point of contact for our guests. You will handle the guest journey from arrival to departure. The ideal candidate is outgoing, detail-oriented, and thrives in a fast-paced environment. Key Responsibilities
- Guest Check-In/Out: Process arrivals and departures, verify IDs and payments, and issue room keys.
- Guest Services: Answer inquiries, provide local recommendations, and resolve guest issues promptly.
- Front Desk Operations: Manage phone calls, coordinate room readiness with housekeeping, and process payments.
Qualifications
- Experience: No experience needed
- Skills: Strong communication skills and comfort using computer systems.
- Availability: Flexible schedule to work mornings, evenings, weekends, and holidays.
- Preferred: Experience with Property Management Systems (PMS)
Expected hours: 20.0 – 40.0 per week
Work Location: In person