Shelter Supervisor: RAIN Center (Temporary Shelter)

Description

 *This is a temporary position, only in operation through December 2026 (subject to change).* 

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors who are currently unhoused? If so, Tacoma Rescue Mission (TRM) is seeking a Seasonal Shelter Supervisor for our temporary shelter at the RAIN Center to be on a team that carries out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Coordinates and supervises the daily management of the shelter facility and its surroundings, including scheduling and supervision of shelter staff, addressing the operational needs of the shelter, and working collaboratively with the program manager to facilitate trauma-informed, person-first, and grace-based services to all who seek TRM’s care.

Essential Duties & Responsibilities

• Provides safe emergency shelter to guests who are experiencing homelessness and who are in crisis, and offer life-changing services promoting stability, dignity, and trauma-informed care in service of TRM’s mission.
• Leads the Shelter Generalist team in supporting an environment that fosters healthy relationships (i.e. engagement with guests, providing supervision and coaching, addressing guest grievances, etc.).
• Facilitates smooth shelter operations by anticipating the needs of our guests and, ensuring staff have adequate resources, scheduling team members with alternate coverage plans, providing coverage when necessary, and monitoring daily routines, etc.
• Ensures the shelter team has a safe and clean environment (i.e. responds to emergency situations on campus, trains staff on emergency preparedness plan, proper labeling of chemicals, oversees unit/bed turnover and chore completion, etc.).
• Ensures strong communication practices within the team through staff meetings, written reports, monitoring data entry of team members, and completing incident reports.
• Maintains inventory (i.e. orders supplies, receives and organizes new deliveries, monitors supply budget, etc.) to ensure there are sufficient supplies at all times.
• Assists the Shelter Manager with facility maintenance (i.e. performing walk-throughs, submitting work requests, assisting with fire drills, and working with pest control).
• Evaluates and manages the shelter entry and assessment process, including the identification of client strengths, goals, and barriers to housing.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Varied, office environment and moving around the building and grounds. Working with a diverse population and at times responding to guests experiencing medical or mental health crises. On-call at times outside of regular shifts.

Schedule & Work Location

Schedule:

Tuesday - Saturday 8am - 5pm

May need to adjust schedule in order to cover a variety of shifts to ensure there is 24/7 coverage, for the safety of the shelter guests.

Primary Location of Work:

RAIN Center (Temporary Shelter)

2316 Jefferson Street

Tacoma, WA 98402

Requirements

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with or serving alongside marginalized communities.
• 1 years’ operating in a leadership or supervisory role.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Comfortability setting professional boundaries and expectations with others.
• Effective de-escalation skills.
• Ability to work independently with little supervision.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Skilled in clear and effective written, verbal, and electronic communication.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Basic math and grammar skills.

Physical Requirements

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc. and respond to urgent situations.
• Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 25 pounds across office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

This is a non-benefits eligible position.

Notes Regarding Hiring Process

• In order to be considered, applicants are required to provide a complete chronological resume including all work history along with dates of employment (month and year) and job responsibilities, education, and certifications. Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.
• Salary: $30.80 per hour
• Open until filled. For best consideration, submit a completed application by Monday, July 6th, 2026.

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.

Salary : $31