Thrift Store Manager

Who We Are:

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non-profit faith based, equal opportunity employer.

The Thrift Store Manager serves to oversee the day-to-day operations, safety, and security of the Thrift Store. Develop strategies to improve customer service, drive store sales, increase profitability, and merchandising to increase sales and customer base. Create a positive team environment while providing direction.

Reports to: Director of Retail Sales

Typical Schedule - Full Time

Monday - Saturday from 8:00am - 6:30pm (5 days as scheduled)

Holidays as scheduled

Compensation: $DOE

Our Team Members should exhibit the following:

• Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.
• Individuals must be willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
• Demonstrates a genuine interest in the safety and well-being of our guests and team members.
• Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
• Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
• Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
• Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
• Ambitious to exceed expectations.
  
  
  

Job Specific Qualifications:

• Ability to lead a team and build unity with that team.
• Previous experience working independently and in a team environment.
• Ability to maintain professionalism during difficult conversations & interactions.
• Proficient computer usage and basic math skills.
• Ability to maneuver Google email account.
• Previous retail store/management experience a plus.
  
  
  

Competencies exhibited while creating a Christ-centered environment:

Store Management

• Responsible for team members, management and operation of the store and donation center, including customer service, facility operation, communications, inventory management and safety and security of company property.
• Responsible for the use of proper sales procedures and transactions, register transactions, store, cleanliness, stocking, pricing, and merchandising of donations.
• Meet sales goals while engaging customers to promote sales.
• Responsible for store merchandising, pricing to value and movement of all inventories (clothing, houseware, furniture, etc.), displays, signage, and windows.
• Responsible for implementing the Donation Acceptance & Processing guidelines; process deliveries as appropriate.
  
  
  

Administrative/Recordkeeping

• Oversees opening and closing the store; includes, the register, counting the cash and checks, and completing reports.
• Submit work orders for IT and Maintenance concerns as appropriate.
• Complete and submit Accident & Incident Report when required
• Submits required paperwork on a timely basis; register closing paperwork, performance reviews, and reports.
• Distribute donation receipts, coupons, and flyers to donors.
• Attend Mission meetings and training as scheduled
  
  
  

Team Management

• Assist Director of Retail Sales with team member supervision, training, development, and performance management
• Backfill for team members as necessary
  
  
  

Safety is everyone’s responsibility

• Be aware of safety/security concerns and report to the appropriate person(s).
• Assist with conflict resolution among clients, team members, and volunteers according to established procedures.
  
  
  

Volunteer Engagement: A strategy that builds the capacity of Rescue Mission through employee and volunteer partnership. It is built on the development and implementation of high-impact, meaningful volunteer opportunities that create positive outcomes for the organization and the volunteer. Lead, train, and engage volunteers to areas/projects as needed.

All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. The expectation is to complete these assignments as requested.

Physical demands essential to performing the job duties of this position (not an all-inclusive list).

Prolonged periods of standing.

Activity may include occasional sitting, stooping, twisting, turning, pushing, pulling.

Prolonged computer use; computer screen exposure.

Lift up to 50 pounds; not repetitive.

Temperatures may vary depending on activity/events; indoor/outdoor exposure.

Noise levels may vary depending on activity/event and/or location.

Consistently - Communicating with others to exchange information.

Frequent - Moving around to accomplish a task.

We are drug-free and tobacco-free workplace.