What are the responsibilities and job description for the Lead Front Office Coordinator position at The Reproductive Medicine Group?
The Lead Front Office Coordinator in Tampa, FL is responsible for overseeing the daily operations of the front office, ensuring excellent customer service and supporting the administrative functions of the organization. This role involves managing client interactions and coordinating various administrative tasks to facilitate smooth and efficient office operations.
- Advises Office Manager on operational matters affecting RMG; recommends a solution as appropriate; implements as approved
- Demonstrates ability to deal directly with other department leaders at the clinic to build consensus, establish trust, and foster a positive culture
- Coordinates and oversees special projects and educational events
- Liaises with Administrative Services Manager and external IT Companies to investigate, determine, and assist in solving the nature of software and hardware issues
Front Desk Responsibilities:
- Greet and assist patients, visitors, and employees in a courteous and professional manner.
- Collect insurance information and co-payments from patients.
- Answer live calls, assist in PracticeEdge messages, and NPS chat daily as able.
- Manage physicians' calendars and coordinate appointments, meetings, and events.
- Monitor and manage office supplies, ensuring timely reordering and budget adherence.
- Provides coverage for the Medical Records Coordinator when needed.
- High School Diploma required.
- Minimum 2 years’ experience working in an office setting, Medical background a plus.
- Must be able to rotate on weekend coverage and some travel to satellite offices for coverage may be needed.
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee-only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.