Customer Support Specialist

Help Build an Exceptional Customer Experience

At The Renovation Warehouse, we believe great customer service is just as important as the quality of the products we supply. As a growing distributor of premium exterior doors and millwork, we're looking for a Customer Support Representative who is professional, resourceful, and genuinely enjoys helping customers.

This position is ideal for someone who communicates with confidence, takes ownership of customer concerns, and enjoys working in a fast-paced environment where no two days are the same. You'll serve as a key point of contact for contractors and builders, ensuring every interaction reflects the level of service our company is known for.

What You'll Do

• Deliver exceptional customer service over the phone and through email.
• Assist customers with product inquiries, order status, scheduling, and delivery updates.
• Coordinate with our sales, warehouse, and logistics teams to ensure timely and accurate communication.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Maintain accurate customer records and documentation.
• Support daily office operations and contribute to a collaborative team environment.

What We're Looking For

• 2 years of customer service, customer support, or administrative experience.
• Outstanding verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Professional, confident, and courteous phone presence.
• Self-motivated with excellent problem-solving skills.
• Comfortable learning new software and technology.
• Experience in the building materials, construction, doors, windows, or millwork industry is a strong advantage but not required.

The Ideal Candidate

You are someone who enjoys helping people, communicates clearly, and remains composed under pressure. You take pride in your work, follow through on commitments, and understand that every customer interaction represents the company's reputation.

You don't wait to be told what needs to be done—you anticipate needs, solve problems, and contribute wherever you're needed.

Why Join The Renovation Warehouse?

• Join a company experiencing exciting growth.
• Work alongside a supportive, team-oriented group of professionals.
• Opportunity for increased responsibilities and career advancement as we continue to expand.
• Competitive hourly pay based on experience.
• Stable, professional work environment where your contributions are recognized and valued.

If you're looking for more than "just another customer service job" and want to be part of a company where your work makes a difference, we'd love to hear from you.

Apply today and become part of The Renovation Warehouse team.

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $16 - $17